Customer Service Representative - Hopkinsville, United States - White

White Hopkinsville, United States

3 weeks ago

Manufacturing / Mechanical

Description

We empower employees to create a better future by upholding safety standards, solving complex problems, continuous improvement and fostering inclusivity. Every part and every voice matters.

JOB DESCRIPTION:

As a Customer Service Representative, you will be a crucial part of our dynamic team, dedicated to delivering exceptional service to our valued customers. Your primary responsibility will be to engage with customers, address inquiries, resolve issues, and ensure a positive experience with our products. You will serve as customers' first point of contact, utilizing excellent communication skills to provide information, process orders, and assist with concerns.

JOB DUTIES & RESPONSIBILITIES:

• Receiving customer phone calls with questions and inquiries about White's products and services. For example, placing a new order, following up on an existing order, product-specific questions, and tracking shipments.

• When communicating with customers via phone and email, meet their product needs.

• Collaborate with internal departments to meet customer expectations.

• Analyzing a customer's forecast, order trends, and contract details to anticipate their needs.

• Reconcile inventory for timely stock count availability and expedite when needed.

• Address customer product quality concerns by promptly resolving issues and maintaining open communication throughout the process to ensure satisfaction.

• Aid your Customer Service team members as needed to achieve daily goals.

BACKGROUND & SKILLS:

Extreme attention to detail, ability to multitask, strong interpersonal, organizational, problem-solving, and time management skills, and a proven commitment to customer service excellence are required.

Knowledge and experience in how and when to escalate a priority customer issue are highly preferred.

Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) SAP experience with Order Management and Order Fulfillment is required , or other CRM experience is preferred. Experience supporting technical products or high volumes of products is preferred.

EXPERIENCE REQUIREMENTS:

High school diploma or GED; additional education is a plus. Previous experience in customer service is preferred.

WORKING CONDITIONS:

This is a full-time position with the possibility of occasional after-hours to accommodate customer needs. The role involves working in an open office call center where long periods of sitting and walking up and down stairs are required.

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