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Urology Patient Service Representative-Part Time - Hopkinsville, United States - Jennie Stuart Health
Description
Job DescriptionWelcomes patients and visitors in person or on the telephone by providing quality customer service, answering or referring inquiries.
Required SkillsCustomer Services:
Welcoming patients and visitors
Answering and referring inquiries Telephone:
Answers telephone, processes call, takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.
Maintaining communication between medical staff, administrative staff, and / or patient / families.
Clerical Services:
Patient RegistrationAppointment SchedulingFacilitates request for medical and administrative needs.
Scans and uploads patient paper documents.
Sorting and distributing incoming mail in either electronic or paper formatFinancial Services:
Obtains insurance information on patients and approval for all services.
Collects co-pays / deductible and outstanding balances.
Balances and keeps track of cash box.
Tracks money collected and verifies total against receipt sheet daily.
Environmental Services:
Maintains the front office and lobby areas to insure cleanliness and order.
Contributes to the overall cleanliness and appearance of your personal work space and department.
Monitors office supply levels and requests when needed.
Monitors office equipment and make service request as needed.
Required ExperienceMinimum Education:
High School education or G
ED equivalentWork Experience:
Previous experience in medical practice is preferredRequired License/ Certification/Registration: NoneSkills:Communication ExcellenceBasic Knowledge of Medical TerminologyWord Processing / ComputerStrong customer serviceMulti-taskingTime ManagementOrganizationAttention to DetailProfessionalism / Positive AttitudeQuality FocusAdaptability
