Patient Services Representative - Clarksville, United States - myOrthos
Description
Job Summary:
The Patient Services Representative is responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments.
Duties & Responsibilities:
- Greeting and welcoming patients to the practice.
- Address patients questions and concerns with care
- Scheduling, rescheduling, confirming, or canceling appointments as needed
- Follow up on no shows/cancellation of appointments
- Assist patients to fill out information forms.
- Updating patient records in practice management software and documenting recent treatments and procedures.
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties as needed.
- Organize and maintain patient waiting areas as well as frontdesk areas.
Required Skills/Abilities:
- Working knowledge of general administrative practices.
- Good telephone etiquette.
- Exceptional organizational skills.
- Impeccable Customer Service.
Education and Experience:
- High school diploma or GED.
- Certification in office administration, medical administration, or related fields is advantageous.
- Experience working in a dental or medical office preferred.
- Sound knowledge of dental terminology.
- Experience with dental practice management software.
Benefits:
- Medical, Dental, and Vision insurance
- 401(k) with employer match
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Employee Assistance Program
- Flexible Spending Account (FSA), Dependent Care Account (DCA), Health Savings Account (HSA), and Health Reimbursement Account (HRA)
- Candidly: Student Debt and Savings Optimization
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