- Assist customers at TLC's public facing customer service counters by answering questions, resolving issues, and handling related TLC licensing matters in person, via email and on the phone.
- Work as a customer advocate using all resources, knowledge, and abilities to respond fully to customer inquiries in a way that is comprehensible and clear to the customers.
- Review applicant and licensee information at TLC's public facing customer service counters and process transactions accordingly.
- Review applicant/licensee information and submissions for accuracy and compliance using various systems and databases.
- Process applications in line with TLC guidelines, rules, and regulations.
- Perform work assignments to meet unit/agency deadlines and service delivery levels.
- Provide customer service to current and prospective licensees, on the phone, in person at the customer service counter or via email utilizing various systems, databases, rules, and information.
- Research internal and external inquiries and determine proper action or response, while maintaining meticulous notes and documentation of service.
- Perform work assignments to meet deadlines, organize, maintain, and continually update files to improve efficiency and accessibility.
- Assists in the general operation of the unit when needed by compiling information, updating records, mailing correspondence, filing, reviewing and or updating documents complying with TLC rules and regulations.
- Conduct data entry in various systems and databases and file documents when needed.
- Assist with various special projects as needed and collaborate with other units on a regular cadence.
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Patient Experience Specialist
2 weeks ago
WellSpan Health Services York, United States**Hours** · Monday · - Friday 8:00- 4:30pm · **General Summary** · Serves as a patient relations resource for patient, families, and care teams. Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by ...
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Customer Experience Specialist
4 days ago
Housing Works New York, United States**Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. **If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...
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Employee Experience Specialist
2 weeks ago
Rising Ground, Inc Brooklyn, United StatesOverview: · The need to create connected employee experiences is more important now than ever before. The **Employee Experience Specialist** reports to the Director of Human Resources and will shape our employee experience strategy and develop a deeper understanding of our ever-c ...
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Collections Specialist Experience Heavy Phones
3 weeks ago
Direct Waste Services Newark, United States**JOB DESCRIPTION** · **JOB TITLE**:AR Collections Representative · EMPLOYER: Direct Waste Services · **SUMMARY**: Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts · **DUTIES AND RESPONSIBILITIES**: · - Negotiates pa ...
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Cella New York, United States**Location: New York, New York** · **Job Type: Contract** · **Compensation Range: $ per hour** · We are seeking a talented **UX Designer** with a specialization in designing physical experiences to join our client's dynamic team · **Responsibilities**: · - Lead the design and dev ...
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Customer Experience Specialist
1 week ago
British Swim School of Rockland & North Bergen County Englewood Cliffs, United States**Customer Experience Specialist - Part-Time** · **At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role - it's the role that manages the all-important first impression and then keeps it going by maintaining warm relat ...
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Employee Experience Specialist
3 weeks ago
RWJBarnabas Health Oceanport, United States**Job Overview**: · The Specialist, Employee Experience provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for ...
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Guest Experience Specialist
3 weeks ago
Marriott International, Inc Tarrytown, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Tarrytown Westchester County, 475 White Plains Road, Tarrytown, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...
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Customer Experience Specialist
1 week ago
PowerPak Civil & Safety LLC Congers, United StatesPowerPak is growing and we have 1 additional Customer Experience Position to fill in **the New York Metro Area.** · Pay: $70,000 to $80,000 annual salary · Full Time Position, working 5 days a week out of our Rockland County NY Office · **You must have 2+ years in a Customer Serv ...
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Customer Experience Specialist
3 weeks ago
Balfour Beatty Investments - North America Fairfield, United States**Who we are** · At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when **We Care**—about our residents, our partners, our communit ...
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Customer Experience Specialist
4 days ago
Bruni & Campisi Elmsford, United States**Bruni & Campisi** of **Elmsford, NY** is looking to hire a **full-time Customer Experience Specialist - Customer Service Representative** to join our plumbing and HVAC office team. Are you a customer service professional who is looking for **better hours and pay**? Are you inte ...
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Customer Experience Specialist, Distribution
2 weeks ago
BASF Corporation Florham Park, United States**As a Customer Experience Specialist, Distribution Customer Support, Florham Park, NJ (Hybrid), You Create Chemistry By...**: · - Expertly managing the order to cash process to manage and translate tactical actions to strategic thinking; anticipating customer needs and providing ...
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Customer Experience Specialist
3 weeks ago
Behavioral Health Services North New York, United StatesCustomer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...
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Customer Experience Specialist
3 weeks ago
Balfour Beatty Communities New York, United StatesBalfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Mountain Home AFB, ID 83648 · Who we are · At Balfour Beatty Communities, w ...
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Employee Experience Specialist
3 weeks ago
Retensa New York, United StatesEmployee Experience Specialist - Remote · Who We Are: · Retensa is a thought leader, global expert, and innovator of employee retention strategies. They integrate organizational science and online technology with a company's corporate culture to create real-world talent manageme ...
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Customer Experience Specialist
2 weeks ago
Metroplusjobs New York, United States**Customer Experience Specialist** · **Job Ref:** 71873 · **Category:** Member Services · **Department:** MHP CUSTOMER EXPERIENCE OPS · **Location:** 50 Water Street, 7th Floor, New York, NY 10004 · **Job Type:** Regular · **Employment Type:** Full-Time · **Hire In Rate:** ...
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customer experience specialist
2 weeks ago
City of New York New York, United StatesJob Description · The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars ( ...
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Customer Experience Specialist
2 weeks ago
Aura Frames New York, United States**Customer Experience Specialist - Temp, Remote** · at Aura Remote **WHAT WE DO** · Aura connects people around the world through a brilliant and simple photo-sharing experience. Auras easy-to-use mobile app (available on iOS and Android) and gorgeous WiFi-connected digital pho ...
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Customer Experience Specialist
3 weeks ago
Withcove New York, United States**Customer Experience Specialist** · at Thirty Madison Remote ****About Thirty Madison**** · Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and bra ...
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Client Experience Specialist
3 hours ago
Soho Studio New York, United StatesTilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States through the implementation of cutting-edge technology, innovative practices, and a distinctive product line. Our aim is to reshape the way homeowners shop for tiles and home dec ...
customer experience specialist - Long Island City, United States - City of New York
Description
Company Description
Job Description
The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles.
Through functions such as driver background checks, vehicle inspections, and driver education, TLC's role is to promote the highest standards of safety and consumer protection in the industries we regulate.
TLC's Licensing and Standards Division is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing processes with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations.
We are actively seeking technological changes and enhancements to modernize our processes and enhance our customer service, as the Customer Experience Specialist within the Customer Experience Unit, you will be a key part of that change.
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills RequirementKeyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
customer experience specialist professionals in Long Island City
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Ivy Jin
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William Villalobos
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