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    Bilingual Customer Satisfaction Representative - Houston, United States - Insight Global

    Insight Global background
    Description


    Insight Global is looking for 3 Bilingual Customer Satisfaction Representatives for a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification.

    Their mission is to create and market the best products possible, help as many people as they can through education, and provide customers with solutions to live a healthy lifestyle.

    This candidate would be responsible for helping customers over the phone, by email, live chat, or in person with all of their product or account needs.

    This requires a thorough knowledge of their products and reccomended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.

    This first 3 months of this role will be onsite Monday Friday from 9AM-6PM for in depth training on their products and services, then will be moved to one of the following schedules: Monday-Friday (onsite fulltime) or Saturday-Wednesday (remote Saturday & Sunday, onsite Monday through Wednesday) with both of these schedules supporting 9AM-6PM hours.



    Responsibilities:

    • Resolves customer concerns via phone, email, live chat, and/or social media
    • Assists customers with the placement of orders, exchanges, or refunds
    • Helps with complaints, errors, account questions, billing, cancellations, and other queries
    • Identifies and assesses the customers' needs to achieve satisfaction
    • Provides accurate, valid, up-to-date and complete information about products
    • Goes the extra mile to engage and satisfy customers
    • Creates and updates customer accounts
    • Ensures proper customer satisfaction is being delivered at all times
    • Most importantly, a practiced caring attiitude that assists to provide valued customers with the best products and information
    Knowledge of natural health industry


    • Interested in healthy living and wellness in their personal life style
    • 2+ years of customer service experience, with 1+ years based in call center enviornment
    • Experience with phone and email support, both outbound and inbound preferred
    • Excellent written and verbal communication skills
    • Bilingual (English & Spanish)


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