- $16-18/hr
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Gym Membership
- 401K - company match
- Continuing Education
- Resolve customer concerns via phone, email, live chat, or social media.
- Assist customers with the placement of orders, exchanges, or refunds.
- Help with complaints, errors, account questions, billing, cancelations, and other queries.
- Identify and assess the customers' needs to achieve satisfaction.
- Provide accurate, valid, up-to-date, and complete information about products.
- Meet individual and CSR team satisfaction targets.
- Provide appropriate solutions and alternatives to customers within the specified average time limits.
- Go the extra mile to engage and satisfy customers.
- Greet and follow up with walk-in customers.
- Create and update customer accounts.
- Ensure proper customer satisfaction is being delivered at all times.
- Most importantly, a practiced caring attitude that assists to provide valued customers with the best products and information.
- High School Diploma or GED
- Minimum 2 years previous customer service experience or experience as a client service representative
- At least 1 year of call center experience
- Excellent written and verbal communication
- Proven track record of over-achieving goals or going above and beyond
- Possess a willingness to learn
- Customer orientated with the ability to adapt/respond to different types of customers
- Bilingual CSR (English & Spanish)
- Knowledge of natural health industry is a plus
- Actively embraces healthy living
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Customer Satisfaction Representative - Houston, United States - Murray Resources
Description
Job DescriptionA premier company in the health and wellness industry, known for its expertise in cleansing and detoxification products, is looking for a Customer Satisfaction Representative to assist customers via phone, email, live chat, or face-to-face, addressing their product inquiries or account issues. The ideal candidate possesses exceptional phone manners, superior customer service, and communication abilities. Demonstrating a professional demeanor and positive attitude, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.
Salary + Additional Benefits:
Type of Position: Direct Hire
Responsibilities:
Meet Your Recruiter
Tommy Lannen
Recruiter - Murray Professional
Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.
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