Customer Service/inside Sales Representative - Houston, United States - Greater Texas Ice

Description

Our Mission

Greater Texas Ice's mission is to provide the world-class customer experience in the Food Service Industry, by offering the broadest range of products and services, technical expertise and dependable supply chain in every market we serve.

The GTI team has a passion for serving our customers with the highest level of integrity and we are committed to the development of our associates.

These core values define our culture and can be experienced each and every day in the way we conduct business with our customers, vendors and fellow associates.

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customer's shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Responsibilities

• Manage incoming calls
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative for a distribution business
• Must have refrigeration and/or HVAC customer service experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and follow up skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree

Pay:
From $20.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Education:

• High school or equivalent (required)

Experience:

• Customer support: 2 years (required)

Work Location:
In person