- Apply your understanding of OxBlue's equipment and technology knowledge to: anticipate client needs; provide clients with functional capabilities and a service experience that exceed their expectations; solve novel problems quickly and creatively
- Provide technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
- Provide logistical support for order fulfillment and any other logistical needs
- Participate in auditing and managing vendor accounts
- Be part of the culture - Be constructive and supportive of others
- Own your role - You're the primary client contact and must be dedicated to keeping things simple, anticipating their needs and exceeding their expectations
- Communicate with purpose - Clearly express your ideas when speaking and in writing as well as thoughtfully listen and comprehend the sentiments of clients and coworkers
- Deliver unmatched service - You're driven to exceed expectations by delivering top-notch client service
- Provide tech support - The role requires the capability to remotely solve technical hardware and software problems using your training, process guides and available tools
- Identify Solutions - The position requires quick thinking and the ability to solve complex issues daily, often with limited information. Contribute to OxBlue by suggesting potential improvements and assisting in the development and implementation of the solutions, either individually or with the help of others. You need to be solution-oriented and prepared to chase down information to succeed.
- Previous experience in a Client Support role
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Client Support Specialist - Atlanta, United States - VetJobs
Description
Job DescriptionOn behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. This position is open to Veterans, Transitioning Military, National Guard Members, Military Spouses and Caregivers of War Wounded. To be considered, please click the submit button and follow the instructions.
This position is open to US military Veterans and Military Spouses (of active/reserve/retired/veteran) only.
This position is hybrid remote. You must be within a 1 hour commute of Atlanta, GA. This position will work from home 2 days a week, and on location in Atlanta 3 days a week. The final schedule is determined by the employer.
Type: Full Time
Min. Experience: 2 years
Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a proactive partner, rather than as a vendor. If you have a track record of delivering exceptional support and are serious about furthering your career, we provide the guidance and training that set you up for success.
Company Description:
OxBlue, part of Hexagon, is a leading global provider of construction time-lapse and live streaming video camera services. Since 2001, OxBlue's helped owners, general contractors and industry professionals capture, understand and share construction progress with ease. Using high-definition cameras, artificial intelligence features and an easily accessible interface, OxBlue provides effortless access to real-time accurate and actionable data. Based in Atlanta, Georgia, we've helped more than 5,900 clients across 45 countries manage, monitor and market success on the jobsite.
As a Client Support Specialist you would:
