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    Technical Support Specialist - Atlanta, United States - Insight Global

    Insight Global background
    Manufacturing / Mechanical
    Description

    Job Description:

    Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix information in a centralized ticket system. The position will require the candidate to be on-site 5 days per week.

    Required Skills:

    • Bilingual in Spanish and English.
    • Experience providing technical support in Spanish.
    • 3+ years of experience with IMACs: hardware rollouts, refreshes, deployments.
    • Proficient with Windows 10/11 and Mac devices.
    • Strong skillset resolving technical issues with hardware, software, and networks for end-users.
    • 3+ years of break-fix experience
    • Understands network cabling, testing, patch panels.

    Nice to haves:

    • Experience working with Dell, Lenovo, HP.
    • Experience with ServiceNow for ticket management.
    • A+ certification and/or any applicable Cisco or Microsoft certifications.

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