- Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
- Performs patient registration and scheduling for all patients.
- Collaborates with schedulers, insurance specialists and clinical staff to optimize scheduling and maximize patient volumes. Updates schedules to reflect patient arrival, cancel or no-show.
- Updates insurance information and communicates with insurance specialist to ensure proper billing and authorization.
- Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team member.
- Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.
- Processes medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers or vendors.
- Maintains and replenishes department supplies to ensure a smooth-running department.
- Ensure optimal patient experience for their visit with set-up and cleaned treatment rooms/gym. Assist physical/occupational therapists/speech language pathologists and assistants as instructed.
- Cleans equipment adhering to infection control guidelines, communicates with supervisor about equipment repairs/inspections and safely assists patients as needed on/off equipment.
- Ability to travel between outpatient sites as assigned based on coverage needs
- Serves as back-up to other administrative functions as needed.
- Performs other duties as assigned.
- Excellent customer service skills, pleasant, professional, and articulate phone voice
- Ability to multi-task
- Computer literacy, efficient and accurate data-entry and reporting skills
- Minimum of one year of healthcare office experience and/or experience assisting therapy clinicians with treatment sessions preferred.
- Experience with medical terminology, medical coding, billing procedures, medical records
- Experience working with patient and/or people interactions within community
- Bilingual - Language preference based on site
- Some manual skills / motor coord & finger dexterity
- Little or no potential for occupational risk
- Sedentary/light effort. May exert up to 10 lbs. force
- Generally pleasant working conditions.
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patient customer service representative/aide - Fishkill, NY , USA, United States - Nuvance Health
Description
Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York.
Summary:
Patient Customer Service Representative/Aide is responsible for providing exceptional customer service for all patients while facilitating patient flow. Acts as a liaison between insurance specialist, schedulers, clinicians and patients. Assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities:
Other information:
Required Skills:
Desired:
Location:
Fishkill-200 Westage Business Center Dr-Suite 330
Work Type:
Full-Time
Standard Hours: 40.00
FTE:
Work Schedule:
Day 8
Work Shift:
M-F days/evenings
Org Unit: 1892
Department:
Rehab Services Admin
Exempt:
No
Grade:
S3
Salary Range:
$ $ Hourly
Working conditions:
Essential:
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
