Customer Service Representative - Ridgefield, United States - Moving of America
Moving of America
Ridgefield, United States
Verified Company
3 weeks ago
Description
About Us:
At Moving of America, we take pride in providing top-notch moving and storage solutions to our valued customers. Our commitment to excellence extends to every aspect of our business, including our exceptional customer service team.
If you're a customer-focused individual with excellent organizational skills and a passion for delivering top-tier service, we invite you to join our dynamic team.
Position Overview:
As a Customer Service Representative at Moving of America, you will be the friendly voice and first point of contact for our clients.
You'll play a vital role in ensuring customer satisfaction by handling inquiries, scheduling appointments, and addressing customer concerns with professionalism and efficiency.
Key Responsibilities:
- Answer and direct incoming phone calls in a courteous and helpful manner.
- Serve as the primary point of contact for both internal and external clients.
- Efficiently organize and schedule appointments for our moving and storage services.
- Handle customer service calls promptly, addressing questions and concerns effectively.
- Maintain detailed notes and records of customer interactions and service requests.
- Follow up on customer issues to ensure timely and satisfactory resolution.
- Demonstrate strong interpersonal communication skills, building rapport with clients.
- Comfortably work in front of a computer throughout the day.
- Expertly multitask, managing multiple tasks and calls simultaneously.
- Update and maintain office policies and procedures as directed.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous customer service experience is a plus.
- Exceptional communication and active listening skills.
- Strong organizational and time management abilities.
- Proficiency in using computer software and office equipment.
- Ability to remain calm and courteous under pressure.
- Detailoriented with excellent notetaking skills.
- Reliable and punctual with a positive attitude.
- Ability to adapt to a fastpaced, dynamic work environment.
Why Join Us:
- Be part of a reputable moving and storage company with a commitment to excellence.
- Opportunities for career growth and advancement within the organization.
- Competitive compensation package, including benefits.
- Collaborative and supportive team culture.
- Make a difference by helping clients during their moving and storage journey.
Pay:
$ $22.00 per hour
Expected hours:
per week
Benefits:
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Office
Work Location:
In person