-
Service Specialist
3 weeks ago
Coastal Federal Credit Union Raleigh, United StatesAs a Service Specialist, you'll have the daily opportunity to use your technical skills and accuracy and detail orientation to process member batch transactions and adjustments, handle wire transfers, and perform member transactions received from oth Specialist, Customer Service, ...
-
IT Service Specialist
2 weeks ago
Mattamy Homes Raleigh, United StatesLocation: · Raleigh, NC · Employment Type: · Full-Time / Permanent / Onsite · Who we · are · Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,0 ...
-
Client Service Specialist
3 weeks ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis is a hybrid position located in Raleigh, NC and candidates must live within a commutable distance of this office location. The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based upon bus Client Service, Specialist, B ...
-
Office Service Specialist
2 weeks ago
IST Management Services, Inc. Raleigh, United StatesOverview · Consider a new career today as a Service Specialist Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solution ...
-
Office Service Specialist
3 weeks ago
IST Management Services, Inc. Raleigh, United StatesOverview · Consider a new career today as a Service Specialist Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solution ...
-
client service specialist
4 weeks ago
McGriff Insurance Broker Raleigh, NC , USA, United StatesPartner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. Remain knowledgeable of coverages and manage the expectation of the client (both internal and external). Maintain rapport with clients Client Service, Insurance, Sp ...
-
Client Service Specialist
3 weeks ago
McGriff Insurance Broker Raleigh, United StatesPartner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. Remain knowledgeable of coverages and manage the expectation of the client (both internal and external). Maintain rapport with clients Client Service, Insurance, Sp ...
-
Customer Service Specialist
3 weeks ago
Rollins Raleigh, United States** Customer Service Specialist / Administrative Assistant** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO025659 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and pla ...
-
Customer Service Specialist
3 weeks ago
Rollins Raleigh, United States** Customer Service Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO020686 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our **Customer Serv ...
-
donor services specialist
3 weeks ago
North Carolina State University Raleigh, NC, United StatesNorth Carolina State University (NC State) was founded in 1887 with the purpose of creating economic, societal, and intellectual prosperity for the people of North Carolina. Today it is the largest university in North Carolina with more than 34,000 high-performing students, 8,000 ...
-
Donor Services Specialist
2 weeks ago
North Carolina State University Raleigh, United StatesNorth Carolina State University (NC State) was founded in 1887 with the purpose of creating economic, societal, and intellectual prosperity for the people of North Carolina. Today it is the largest university in North Carolina with more than 34,000 high-performing students, 8,000 ...
-
Installer Service Specialist
6 days ago
O'Reilly Auto Parts Raleigh, United StatesO'Reilly Automotive Chapel Hill Road [Retail Associate / Customer Service] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of ou ...
-
Client Service Specialist
3 weeks ago
Relation Insurance Services Raleigh, United StatesDescription · WHO WE ARE · Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collabor ...
-
IT support and services Specialist
2 weeks ago
raag solutions Raleigh, United StatesCritical responsibilities include, but are not limited to, financial risk management, internal, and external financial reporting, accounting, departmental procurement, budget development and execution, partnership with internal and external constituents, and support/planning for ...
-
Treasury Services Specialist
1 day ago
Commercial Bank of California Irvine, United StatesJob Description · Job DescriptionJOB SUMMARY · The Treasury Services Specialist is responsible for the implementation of electronic banking / cash management services, onboarding, client training, ongoing client support and application maintenance. TSS must maintain treasury serv ...
-
Customer Service Specialist
1 week ago
Alphanumeric Raleigh, United States Full timeOverview: · Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Korean ) , who are able to problem-solve with a focus on strategic thinking. · This is a high-volume contact center and candidates are chosen to deliver an optimized custom ...
-
Network Services Specialist
5 days ago
QData Raleigh, United States contractHiHope you are doing good...We have an urgent requirement below please go through Job description and send your updated profile and expected rate ASAP.Job Title Network Services SpecialistLocation Raleigh NCVisa USC H1B (Min 6 month validity) OTP(Min 6 month validity)Job Descript ...
-
Attractions Guest Services Specialist
1 week ago
City of Raleigh North Carolina Raleigh, United StatesJoin our team at historic Pullen Park, North Carolina's first amusement park. The Pullen Park campus contains 67 acres of gorgeous park land, offering a variety of activities to keep guests of all ages engaged and entertained. Our offerings include a Guest Service, Guest, Special ...
-
Onsite Service Specialist/Field Service Engineer
2 weeks ago
GE Aviation Raleigh, United StatesJob Description Summary · The On Site Services Specialist will provide direction and assistance to work group in order to meet assigned objectives. As the OnSite Services Specialist, you will work within defined parameters to make decisions, apply concepts to issues of moderate ...
-
Hospital and Physician Services Specialist
5 days ago
Raleigh Radiology Raleigh, United StatesJob Description · Job DescriptionDescription:I. INTRODUCTION · A. This position is based at Raleigh Radiology Business Support Services, a business office supporting the operations of all Raleigh Radiology free-standing outpatient imaging centers, located at 5220 Greens Dairy Roa ...
Urgently Hiring Customer Services Specialist - Raleigh, United States - STORM, Inc
Description
Benefits:
Bonus based on performance
Health insurance
Training & development
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience to our agency. You will respond promptly to inquiries, maintain accurate quality metrics, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent professional manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset