Jobs
>
Raleigh

    Customer Service Specialist - Raleigh, United States - Rollins

    Rollins
    Rollins Raleigh, United States

    3 weeks ago

    Default job background
    Description

    ** Customer Service Specialist / Administrative Assistant**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO025659 Showing 1 location **Job Details**

    **Description**

    **At Orkin, our purpose is to help protect the world where we live, work, and play.**

    Our **Customer Relations Specialists** are committed to this purpose.

    Our **Customer Relations Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

    **The Successful Customer Service Specialist Will . . .**

    Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

    Contact customers to schedule and confirm service appointments

    Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

    Schedule & communicate with Service Technicians to meet customer requirements

    Perform outbound calls to customers to follow-up on service received

    Perform outbound calls to customers regarding outstanding account balances

    Receive payments from past due customers

    Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

    Reschedule unserviced accounts within 24 hours

    Answer inbound customer service calls with an open, friendly greeting

    Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

    Use strong communication skills to communicate/empathize with customers

    Work well within a team

    Participate in quality assurance processes/programs/initiatives as requested

    *If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team*

    **We Offer**

    Competitive hourly pay

    Comprehensive benefits package including medical, dental, vision, maternity & life insurance

    401(k) plan with company match, employee stock purchase plan

    Paid vacation, holidays, and sick leave

    Employee discounts, tuition reimbursement, dependent scholarship awards

    **Quality, comprehensive training programs**

    Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

    As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

    The Pest Management Industry is growing and is a recession resistant line of business

    Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

    **Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

    **Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

    **Skills**

    **Required**

    **Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School/GED or better.

    **Preferred**

    Bachelors or better.

    Some college or better.

    **Experience**

    **Required**

    **2 years:** Proven customer service experience

    **1 year:** Proficiency in MS Outlook, Word and Excel

    **Preferred**

    **3-4 years:** Scheduling or dispatch experience in a service industry a plus

    **Less than 1 year:** Scheduling or dispatch experience in a service industry a plus

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

  • Relation Insurance Services

    Client Service Specialist

    4 weeks ago

    Relation Insurance Services Raleigh, United States

    Description · WHO WE ARE · Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collabor ...

  • Mattamy Homes

    IT Service Specialist

    3 weeks ago

    Mattamy Homes Raleigh, United States

    Location: · Raleigh, NC · Employment Type: · Full-Time / Permanent / Onsite · Who we · are · Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,0 ...

  • Alphanumeric

    Customer Service Specialist

    2 weeks ago

    Alphanumeric Raleigh, United States Full time

    Overview: · Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Korean ) , who are able to problem-solve with a focus on strategic thinking. · This is a high-volume contact center and candidates are chosen to deliver an optimized custom ...

  • The Sherwin-Williams Company

    Bilingual Customer Service Specialist

    1 week ago

    The Sherwin-Williams Company Raleigh, United States

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve a ...

  • First Citizens Bancshares, Inc.

    Client Service Specialist

    3 weeks ago

    First Citizens Bancshares, Inc. Raleigh, United States

    This is a hybrid position located in Raleigh, NC and candidates must live within a commutable distance of this office location. The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based upon bus Client Service, Specialist, B ...

  • Coastal Federal Credit Union

    Service Specialist

    4 weeks ago

    Coastal Federal Credit Union Raleigh, United States

    As a Service Specialist, you'll have the daily opportunity to use your technical skills and accuracy and detail orientation to process member batch transactions and adjustments, handle wire transfers, and perform member transactions received from oth Specialist, Customer Service, ...

  • Raleigh Radiology

    Hospital and Physician Services Specialist

    1 week ago

    Raleigh Radiology Raleigh, United States

    Job Description · Job DescriptionDescription:I. INTRODUCTION · A. This position is based at Raleigh Radiology Business Support Services, a business office supporting the operations of all Raleigh Radiology free-standing outpatient imaging centers, located at 5220 Greens Dairy Roa ...

  • Spencer Ogden

    HVDV Services Proposal Specialist

    3 weeks ago

    Spencer Ogden Raleigh, United States

    Location: Raleigh, North Carolina, United States of America · Employment Type: Full-time · How You Will Make an Impact: · As a Senior Proposal Manager in the Grid Technologies division, you will play a pivotal role in shaping our service projects, particularly focusing on HVDC Se ...

  • Spencer Ogden

    HVDV Services Proposal Specialist

    3 weeks ago

    Spencer Ogden Raleigh, United States

    Location: Raleigh, North Carolina, United States of America · Employment Type: Full-time · How You Will Make an Impact: · As a Senior Proposal Manager in the Grid Technologies division, you will play a pivotal role in shaping our service projects, particularly focusing on HVDC ...

  • City of Raleigh, NC

    Attractions Guest Services Specialist

    3 weeks ago

    City of Raleigh, NC Raleigh, United States

    Salary: $15.00 HourlyLocation : Raleigh, NCJob Type: Part-TimeJob Number: Department: PRCR - ResourcesOpening Date: 04/24/2024Closing Date: 5/24/2024 11:59 PM EasternJob Description Join our team at historic Pullen Park, North Carolina's first amusement park. The Pullen Park camp ...

  • PNC Bank NA

    Financial Specialist Senior- Shared Services Finance

    1 hour ago

    PNC Bank NA Raleigh, United States Full time

    Description · Provides and may lead a variety of financial management and accounting services. · Prepares internal financial and business metric reports and provides information to support quarterly and annual external reports. · Leads annual budget process and monthly forecast ...

  • Bank of America

    Access Network Production Services Specialist

    2 weeks ago

    Bank of America Raleigh, United States

    Access Network Production Services Specialist · Raleigh, North Carolina · **Job Description:** · **About us:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run o ...

  • Schneider Electric Norge AS

    Building Automation Service Specialist II

    3 weeks ago

    Schneider Electric Norge AS Raleigh, United States

    What will you do? · (fill in - the job responsibilities, day to day of the job) · What qualifications will make you successful? · (Fill in - what are the qualifications for this role) · What's in it for me? · (add additional benefits specific to job here) · Who will you report to ...

  • IST Management Services, Inc.

    Office Service Specialist

    3 weeks ago

    IST Management Services, Inc. Raleigh, United States

    Overview · Consider a new career today as a Service Specialist Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solution ...

  • IST Management Services, Inc.

    Office Service Specialist

    3 weeks ago

    IST Management Services, Inc. Raleigh, United States

    Overview · Consider a new career today as a Service Specialist Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solution ...

  • The Principal Financial Group

    Client Service Specialist

    2 days ago

    The Principal Financial Group Raleigh, United States

    Were looking for a Client Service Specialist to join our Non-Qualified Operations team. In this role, youll work within your Client Focused Team as well as with internal and external customers to deliver excellent client service. Support, coordinat Client Service, Specialist, Ser ...

  • Rollins

    Customer Service Specialist

    3 weeks ago

    Rollins Raleigh, United States

    ** Customer Service Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO020686 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our **Customer Serv ...

  • North Carolina State University

    Donor Services Specialist

    3 weeks ago

    North Carolina State University Raleigh, United States

    North Carolina State University (NC State) was founded in 1887 with the purpose of creating economic, societal, and intellectual prosperity for the people of North Carolina. Today it is the largest university in North Carolina with more than 34,000 high-performing students, 8,000 ...

  • Principal Financial Group

    Client Service Specialist

    3 days ago

    Principal Financial Group Raleigh, United States

    What You'll Do · We're looking for a Client Service Specialist to join our Non-Qualified Operations team. In this role, you'll work within your Client Focused Team as well as with internal and external customers to deliver excellent client service. · Support, coordinate and prior ...

  • Principal Financial Group

    Client Service Specialist

    2 days ago

    Principal Financial Group Raleigh, United States

    What You'll Do: · Were looking for a Client Service Specialist to join our Non-Qualified Operations team. In this role, youll work within your Client Focused Team as well as with internal and external customers to deliver excellent client service. · Support, coordinate and prio ...