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IT Service Specialist - Raleigh, United States - Mattamy Homes
Description
Location:
Raleigh, NC
Employment Type:
Full-Time / Permanent / Onsite
Who we
are
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada.
Tampa
and Tucson.
What you'll do
Support and ensuring delivery of IT services to the business so that end users can accomplish business
tasks
Triage issues and service requests via phone,
or service desk ticketing system
Coordinate Field Service Partners in scheduling delivery and infrastructure deployment
Provide a prompt response to user requests for information and assist in application system problem
resolution
Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as
required
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours
incidents
Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions
Troubleshoot, problem-solve and assist with office
moves
What you bring
Bachelor's degree in Computer Science
, Information Systems, Business or related field
Must be available to travel to Charlotte, NC to help on special projects or general support if/when
needed
Should have A+ Certification /
Network + and Security + are preferred as well, but not
required
Must have a minimum of 5 years of related work
experience
Knowledge and/or experience with Microsoft technologies (Office 365, Windows 10/11, SharePoint)
Knowledge and/or experience with Mobile technologies (Apple/iOS, Android)
ITIL Foundations Certification an asset
Experience managing corporate desktop environments for patching, antivirus, application
deployment
Deep knowledge of Wide Area Network and LAN technologies that can be used to connect site
\trailers\offices
Demonstrated experience with client support and a proven ability to deliver a high level of customer
service
Customer and Vendor relationship management skills
Excellent written and verbal communication skills
Demonstrated proactive approaches to problem-solving with strong decision-making
capability
Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced
environment
Must be able to travel throughout the designated regions up to 25%, as well as other markets as needed (AZ, NC, FL)
Physical Requirements
Must have a valid driver's
license
Must have vehicle and be willing to drive to satellite
offices
Must be able to lift up to 50
lbs
, work in tight spaces including IT closets and under desks for equipment set
up
Must be able to sit for long periods of
time
Bonus points
Knowledge and/or experience in Homebuilding an asset
Network + and Security + Certifications
Be yourself. We want it that way.
At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work.
colleagues
and communities.
Our competitive compensation and full-time employee benefits package includes:
3 weeks of company paid vacation + 1 week of company paid time off + 2 weeks of sick
time
Health, Dental and Vision Insurance
Life Insurance and Short/Long Term Disability
Flex Spending, 401K with Company Matching and Tuition Reimbursement
Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program
Mattamy's mission
To provide the best homeowner experience
Mattamy's core values
Teamwork
Commitment
Community
Sustainability
Recent recognition
Best Places to Work in Raleigh for 2023, 2022 &
2021
Best Places to Work in Tampa Bay for 2023, 2022, 2021, 2020 &
2019
Best Places to Work in Orlando for 2023, 2022, 2021, 2018, 2016 &
2013
Best Places to Work in Jacksonville for 2023, 2022, 2016 &
2015
Best Places to Work in Charlotte for 2023, 2020, 2018 &
2017
Best Places to Work in Phoenix for 2023 &
2021
Best Places to Work in Southeast, FL for 2022
A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious,
talented
and hardworking team members.
Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling.
Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us.
Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding.Here, you will gain valuable experience through challenging and interesting projects.
Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own.
On our team, we all have a role to play in building for the future.Mattamy Homes is an equal employment opportunity employer and does not discriminate
on the basis of
age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances.
Qualified applicants will be contacted directly by the Talent Acquisition team.
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