Onsite Service Specialist/Field Service Engineer - Raleigh, United States - GE Aviation

GE Aviation Raleigh, United States

3 weeks ago

Description

Job Description Summary

The On Site Services Specialist will provide direction and assistance to work group in order to meet assigned objectives.

As the OnSite Services Specialist, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.

After initial training, the position will be located in Kuwait and the successful candidate will be placed on a GME expat assignment and package.

Job Description

Essential Responsibilities :
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project and Field Service management with complete and prompt information regarding status of:programs, customer problems, failures, trends and climate
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports, with reports including: obtaining, interpreting and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assure that equipment and parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Ability to relocate to Kuwait after initial training

Qualifications/Requirements :
Bachelor's Degree from an accredited college or university {Or a High School Diploma / GED with a minimum of 5 years of experience in a Field Service or Aviation Maintenance position (to include; Turbo Prop / Shaft propulsion or Propeller systems)}
U.S. Citizen is required for this positio

Desired Characteristics :
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Ability to interface at all levels of the organization, both internally and externally
Ability to work effectively with minimum supervision
Strong customer service mindset
Strong organizational skills
Strong problem-solving skills
Ability to work independently

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an

Equal Opportunity Employer

.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:
Yes

#LI-Remote

This is a remote position
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