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    Field Service Engineer - Raleigh, United States - Bühler Inc

    Bühler Inc
    Bühler Inc Raleigh, United States

    3 weeks ago

    Default job background
    Description
    The Field Service Engineer will install systems and upgrades for our customers, repair equipment and provide training for customers. They will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment.

    Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

    Introduction
    The Field Service Engineer will install systems and upgrades for our customers, repair equipment and provide training for customers. They will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment.

    Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

    Bhler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you.

    Regardless of your gender (m/f/d).

    We invite you to read more about our commitment to diversity, equality and inclusion on our website:


    Diversity

    Bhler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you.

    Regardless of your gender (m/f/d).

    We invite you to read more about our commitment to diversity, equality and inclusion on our website:


    Tasks
    Repair, install, troubleshoot, inspect and modify Bhler equipment at customer sites and in-house workshop (Leybold Optics Industry).
    Assess customer needs in regards to maintenance, spare parts, modernization, and improvement of process.
    Provide technical support externally and internally.
    Develop, organize and provide customer and internal training programs.
    Assist Customer Service to generate quotations and orders.
    Special projects such as product development, sales visits to customers/vendors and demonstration of equipment to customers/vendors.
    Promote Bhler Customer Service and help customers to plan future service.
    Travel within U.S. & Canada (approx. 50-75%), occasional travel to Mexico and Europe.
    Must arrive to work predictably and promptly
    Performs other duties as assigned

    Required qualifications
    Bachelors in Engineering or accredited technical degree or equivalent training or experience in a field of technology such as electrical, mechanical, vacuum technology, thin film, physics or similar field
    Previous field service experience is preferred
    Allen Bradley or Siemens knowledge preferred.
    Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company.

    Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing internally and externally.

    Must be able to work under pressure.
    Excellent negotiating skills
    Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines.
    Entrepreneurial spirit

    Works as a proactive team player with an ownership approach to work; understands the importance of supporting the company, its members and their customers.

    Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues.
    Maintains discipline, recommending and administering corrective action according to company policy and procedures.

    Proficient with MS Office:
    Word, Excel, PowerPoint, Outlook.
    Maintain valid driving license.

    Benefits
    International and successful company with sustainable prospects for the future
    Wide technical & modern environment with interesting challenges
    Professional environment with an open communication culture
    Exciting development and training opportunities
    Great and dynamic work environment
    Health Insurance with Health Savings Account
    Dental
    Vision and Life Insurance
    Short Term and Long Term Disability
    401(k) with 6% company contribution
    15 days vacation
    Sick Time
    Maternity and Paternity Leave

    #J-18808-Ljbffr
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