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    UX Researcher, Associate - Chicago, United States - NetJets

    NetJets
    NetJets Chicago, United States

    1 week ago

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    Description
    Purpose of Position

    Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the user's point of view.

    Tasks and Responsibilities

    Responsibilities include but are not limited to:

    • Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
    • Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes
    • Communicate research insights and frame actionable recommendations and concepts
    • Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, et. al. as needed
    • Contribute to the repository of research findings and insights for future use and reference
    • Advocate for the user in areas of web accessibility and inclusion
    • Embrace UX research best practices and methods
    • Embrace our open culture of optimism, curiosity, and rapid experimentation
    Education Bachelor's Certifications and Licenses Years of Experience 0-2 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs)
    • Bachelors' degree in visual design, computer science, HCI/Human factors, or similar.
    • 0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes
    • Working knowledge of user/web analytics technologies such as Adobe Analytics
    • Some experience with information architecture, usability heuristics, and HCI fundamentals
    • Solid communication and organization skills
    • Familiarity with capabilities and limitations of web technologies such as HTML, JavaScript, and CSS
    • Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others
    • Demonstrate a portfolio of case studies highlighting UX research discovery and validation
    • Basic understanding of agile/scrum processes and best practices
    • Comfortable with ambiguity and bringing research insights to life through presentation and storytelling
    • Ability to collaborate and learn from anyone in the organization
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