Desktop Support Technician - Richmond, United States - Insight Global

Insight Global Richmond, United States

2 weeks ago

Description

Must Haves:
3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devices
Experience troubleshooting Tier 2 and 3 escalated technical issues in an enterprise environment
Strong knowledge of Windows, specifically version 10
Experience with Android troubleshooting
Maintain and manage workload through computerized ITSM ticketing and tracking system
Ability to walk from one side of building to other (1M sq. ft) potentially multiple times a day
Great communication and customer service skills

Plusses:
Windows 11 knowledge
ServiceNow experience
Logistics or warehouse experience
CompTIA A+ Certified
N+ Network certification

Day-to-day
A global logistics company is looking for a deskside support technician to work on-site in their 1M sq. ft Virginia warehouse.

This person will be the sole IT support specialist responsible for handling break-fix requests via ServiceNow on a daily basis.

This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook.

The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues.

In this role, customer service is critical because this individual will work closely with the company's clients and IT staff.

Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours.

The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.
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