Senior Desktop Support Technician - Richmond, United States - Leidos

Leidos Richmond, United States

3 weeks ago

Description

NGEN is the largest IT services program for the Navy.

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Dahlgren, VA as one of the key members of the Field Services team.

The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Primary Responsibilities
Assist junior technicians in resolving complex issues

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Serve as backup to the Site Operations Lead

Basic Qualifications
US Citizen

DoD Secret Clearance

HS diploma with 5+ years of prior relevant experience

Valid DoD 8570 IAT Level II: Security+ or higher Certification

Must demonstrated expertise in IT Enterprise Operations

Experience with Microsoft Windows OS, version 10

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

Basic network troubleshooting skills

Excellent customer service skills

Excellent oral and written communication skills

Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Preferred Qualifications
Organized and detail-oriented

Strong leadership skills

Self-motivated/ self-directing

Strong collaboration, prioritization, and adaptability skills required. Relationship building

Ability to manage and prioritize own work, and that of their team

Independent decision making

Analytical thinking; thinking out of the box

Ability to effectively communicate with all organizational levels (SME to Senior Management)

Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay:
$67, $79,000.00

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#J-18808-Ljbffr

IT Support Technician

1 week ago

CBTS Richmond, United States

**Position Summary and Overview** · The IT Support Technician plays a crucial role in the global IT organization by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Technician is part of the global IT Supp ...
Desktop Support Technician

6 hours ago

Tekshapers Software Solutions Pvt Ltd Richmond, United States

**Role: Desktop Support Technician** · **Location: Richmond, VA** · - 4+ years of IT work experience · - Proficiency in using and knowing your way around windows · - Ability to operate tools, components, and peripheral accessories. · - Software and Hardware Troubleshooting and Mi ...
Support Technician

2 weeks ago

Volunteers of America Mid-States Manchester, KY, United States Full time

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and ...
Support Technician

1 week ago

Dave & Busters Richmond, United States

Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
Technology Support Technician Iii

2 weeks ago

HCPS - Guidance and School Counseling Henrico, United States

**About Us** · Henrico County Public Schools is one of the six largest county public school divisions in Virginia with a nationally recognized educational program. Henrico County is a suburban community surrounding the city of Richmond, VA. We are 104 miles from the Atlantic Ocea ...
Support Technician

2 weeks ago

Dave & Buster Richmond, United States

Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
Program Support Technician

2 weeks ago

Department of State Police North Chesterfield, United States

**Title**: Program Support Technician DSPW0654, DSPW0655 (Part-time no benefits) · **State Role Title**: Admin and Office Spec III · **Hiring Range**: Negotiable and Commensurate with Experience · **Pay Band**: 3 · **Agency**: Department of State Police · **Location**:North Chest ...
Deskside Support Technician

3 weeks ago

Insight Global Richmond, United States

Must Haves: · 3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devices · Experience troubleshooting Tier 2 and 3 escalated technical issues in an enterprise environment · Strong knowledge ...
Desktop Support Technician

4 days ago

Akkodis Richmond, United States

Akkodis is seeking a Desktop Support Technician for a 6 month contract to hire position with a client located in Richmond, VA (Onsite). · Pay Range: $23/hr. - $26/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors. · Job de ...
Desktop Support Technician

4 days ago

Seneca Resources Richmond, United States

Position: Desktop Support Technician · Location: Richmond, VA · Terms: Onsite, Contract · Compensation: 25/hr W2 with Benefits · The Desktop Support Technician manages escalation issues from Service Desk Technicians, utilizing in-depth analyses and problem-solving skills to resol ...
Deskside Support Technician

2 weeks ago

TEKsystems Richmond, United States

Job Description · Job DescriptionResource will provide W10-Hardware Deskside/ basic Network Support to remote locations. We need a trusted and responsible resource that can work with little or no supervision to support these remote sites. · Technician Requirements: · Day to Day s ...
Desktop Support Technician

3 weeks ago

Qwalton Richmond, United States

Desktop Support Technician | 2-4 years | C2C | Onsite | Richmond, VA, USA · Job Category: · Information Technology · Job Type: · C2C · Onsite · Job Location: · Richmond · USA · Virginia · **MUST be in or within reasonable driving distance to Richmond as role is 5 days onsi ...
Program Support Technician

3 weeks ago

Virginia Department of Human Resource Management Richmond, United States

Program Support Technician · Job no: · Work type: Full-Time (Salaried) · Location: Richmond (City), Virginia · Categories: Educational and Media Services · Title: Program Support Technician · State Role Title: Administrative and Office Specialist III · Hiring Range: Average ...
Desktop Support Technician

4 weeks ago

Insight Global Richmond, United States

Must Haves: · 3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devices · Experience troubleshooting Tier 2 and 3 escalated technical issues in an enterprise environment · Strong knowledge ...
Program Support Technician

3 weeks ago

Virginia Department of Human Resource Management Richmond, United States

Program Support TechnicianJob no: Work type: Full-Time (Salaried) Location: Richmond (City), Virginia Categories: Educational and Media ServicesTitle: Program Support TechnicianState Role Title: Administrative and Office Specialist IIIHiring Range: Average Salary $53,500Pay Band: ...
Desktop Support Technician

4 days ago

Akkodis Richmond, United States

Akkodis is seeking a Desktop Support Technician for a 6 month contract to hire position with a client located in Richmond, VA (Onsite). · Pay Range: $23/hr. - $26/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors. · Job de ...
Deskside Support Technician

6 days ago

Tata Consultancy Services Richmond, United States

Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers. · and knowledge in Troubleshooting laptop, desktop and printer hardware issues. · in Executive and site support analyze ...
Desktop Support Technician

3 weeks ago

AA2IT Richmond, United States

Location of work :4201 Commerce Rd, Richmond VA · Windows PC Desktop Support Please list your top 2 required skills · • Deskside Support Experience · • CSAT, Customer Service Skills Please list any nice to have certifications or skill sets: · • CompTIA A+ · • Lenovo DT-LT Wh ...
fleet support technician

2 weeks ago

Accel Talent and Development Group Richmond, United States

Job Description · Job Description-Service and maintain the fleet of vehicles · -Maximize uptime for field operations fleet by implementing rapid response and preventative programs · -Provide on-site support, as needed, and organize applicable travel · -Install upgrades of hardwar ...
Lab Automation Support Technician

1 week ago

Actalent Chesterfield, United States Full time

Description: · POSITION SUMMARY · This individual will assist the team with adhering to safety protocols auditing parts and equipment performing scheduled Preventive Maintenance completing bench repairs and repairing equipment within a lab environment. · POSITION DUTIES RESPONS ...