Desk Side Support Technician - Richmond, United States - Randstad USA

Randstad USA Richmond, United States

2 weeks ago

Freelance, Full time

Description

job summary:
The Deskside Support Technician is responsible for completing all in scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets. Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees. If you are intersted in this position please send your resume directly to

location: Richmond, Virginia
job type: Contract
salary: $ per hour
work hours: 8am to 5pm
education: High School

responsibilities:
Required Skills -

Hardware/Software configuration in Windows OS Environment

Software Installs

Computer and iPhone support

Windows OS experience

Mobile Phone Support(primarily IOS)

Job Duties -

- Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed

· Break-fix repairs, including ordering parts

· Application software support

· Peripheral Support

· Malware and Virus repairs

· Hardware and Software Configuration Changes

· Application software installations and support

· Engage vendors or technical resources for assistance

· Document issue resolution

· Apple iPhone Support, Apple MacBook Knowledge

· A+ Certification desired

Job Requirements -

The Deskside Support Technician is responsible for completing all in scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets. Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees.

· Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed

· Break-fix repairs, including ordering parts

· Application software support

· Peripheral Support

· Malware and Virus repairs

· Hardware and Software Configuration Changes

· Application software installations and support

· Engage vendors or technical resources for assistance

· Document issue resolution

· Apple iPhone Support, Apple MacBook Knowledge

· A+ Certification desired

Desired Skills & Experience -

Hardware/Software configuration in Windows OS Environment

Software Installs

Computer and iPhone support

Windows OS experience

Mobile Support

2+ years experience with both hands on and remote Deskside Support experience.

strong Customer Skills

A+ Certification desired

qualifications:

Experience level: Experienced

Minimum 2 years of experience

Education: High School
skills:

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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