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    Head Of Account Management - Austin, United States - Wursta

    Wursta
    Wursta Austin, United States

    2 weeks ago

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    Description


    At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results.

    We focus on generating value and are obsessed with internal and external improvement and growth. And our results speak for themselves.

    We have created a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuitive and effective process improvements.

    We offer a holistic, collaborative approach to Cloud productivity that is focused on customer success.

    Customer success means helping our customers thrive by improving user adoption experience, anticipating, and proactively solving problems, bringing ingenuity to the market, and increasing efficiency both internally and externally.

    This position is located at our office in Austin, TX in a hybrid setting.

    Remote employees in CO, FL, GA, IL, IN, KS, KY, MD, MI, NJ, NY, OH, PA, TN, VA, WI and TX may be considered.


    Key Responsibilities Include:
    As a Head of Account Management, you will lead a strategic team of Account Managers to achieve retention and revenue growth targets
    Act as a trusted advisor to customers and successfully establish relationships throughout the customer's organization
    Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts
    Coordinate technical resources needed for up-sell opportunities and support issues
    Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
    Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
    Negotiate contracts and close agreements with C-Level stakeholders that maximize profits
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts)
    Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer's ARR.


    Experience:
    6+ years proven work experience in account management or customer success

    8+ years of team management experience in a sales environment including coaching, mentoring, and developing team members at all levels.

    A proven track record of quota achievement
    Excellent communication and presentation skills
    Attention to detail, strong organizational skills, and a bias for action
    A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment
    SaaS Experience
    Preferred

    Experience:
    MSP or Partner experience is a plus
    BA/BS or equivalent experience
    About Wursta
    Founded in 2014 by a former Googler, Wursta is innovating and growing.

    We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come.

    We are also establishing partnerships with world-class software companies, like Google. Our clients range from small and growing organizations to the largest companies in the world.

    Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Are you legally authorized to work in the United States without restriction?

    Do you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

    Voluntary Self-Identification

    For government reporting purposes, we ask candidates to respond to the below self-identification survey.
    Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

    As set forth in Wursta Corporation's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

    As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


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    military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

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    military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    Voluntary Self-Identification of Disability

    Form CC-305
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    Voluntary Self-Identification

    For government reporting purposes, we ask candidates to respond to the below self-identification survey.
    Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

    As set forth in Wursta Corporation's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

    Gender

    Are you Hispanic/Latino?

    Please identify your race

    Race & Ethnicity Definitions

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

    As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


    Classification of protected categoriesis as follows:
    A "disabled veteran" is one of the following: a veteran of the U.S.

    military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

    A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

    military, ground, naval, or air service.
    An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

    military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

    An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

    military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    Veteran Status

    Voluntary Self-Identification of Disability

    Form CC-305

    Page 1 of 1

    OMB Control Number

    Expires 04/30/2026
    Why are you being asked to complete this form?

    We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
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