- Define and implement a strategy to drive adoption of service management and operational best practices in the application of ITSM services, procedures, and tools
- Define and implement ITSM processes and procedures, including Incident Management, Change Management, Problem Management, and Service Request Management
- Ensure that duties and responsibilities for the processes are executed
- Develop auditing and compliance capabilities around ITSM procedures
- Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes
- Transform the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
- Ensure effective and efficient day-to-day operation with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various IT partners as required
- Continuously evaluate and improve ITSM processes, tools, and technologies to enhance efficiency and effectiveness
- Problem Management
- Responsible for ensuring maximum system availability and quick and accurate remediation of issues within the application portfolio while continually looking for optimal ways of moving forward
- Manage planning and delivery of problem fixes, configuration changes, standard change requests and software/hardware upgrades for AML and Fraud application portfolio ensuring that overall quality of information flowing through the change process adheres to all applicable standards
- Raises and tracks problems, issues and conflicts, removes barriers, resolves issues involving senior management and escalates to appropriate level where required
- Change Management
- Develop, implement, and manage change management processes
- Evaluate and facilitate approval of all changes within functional area of responsibility to determine impact on systems and customers
- Incident Management
- Developing and implementing processes and procedures for incident management
- Overseeing the work of incident response teams
- Accountable for building, publishing, and the utilization of the service catalog
- Mentor service and process managers on ITSM concepts
- ITIL certification (ITIL Expert or ITIL 4 Managing Professional) strongly preferred
- Proven track record of successfully establishing and leading ITSM practices, preferably within the financial industry
- Deep understanding of ITSM methodologies, frameworks, and best practices
- Strong leadership, communication, and interpersonal skills
- Proactive, assertive, self-motivated, organized, and detail-oriented
- Ability to influence key stakeholders' wider teams and peers
- Excellent analytical and problem-solving skills, with a focus on driving continuous improvement and service excellence
- Able to assess, understand and define how IT services and products contribute to the operation of the business (in business terms)
- Experience managing IT projects
- Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively
- Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
- 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment
- Employer paid long-term disability and life insurance
- Generous vacation leave, sick leave, and up to eleven paid holidays
- Paid parental leave program of up to six weeks
- Up to five days per year to volunteer in local community organizations, services, or events
- Ongoing professional development opportunities
- Generous tuition-reimbursement program
- Physical fitness incentive plan
- Employer matching gifts program
- Modern hybrid work schedule combining in office and remote work locations.
-
Service Delivery Manager
1 week ago
Compucom Austin, United States**Overview**: · **Responsibilities**: · **Job Description Summary**: · This role will be onsite in Dallas, TX · Enhances the expectations of the internal/external customer experience by overseeing the Service Delivery performance of service to customers as per agreed contract and ...
-
Customer Service Manager
4 days ago
Brothers Food Service Austin, United StatesJob Title: Customer Service Manager · Location: Austin, Texas · Term: Salary · Salary/Rate: $45,000 to $55,000 · Reports to: General Manager · **Qualifications**: · - High School Diploma or GED · - Good communication skills · - Proved ability to communicate effectively to satisfy ...
-
Service Program Manager
1 week ago
Tesla Austin, United StatesTesla participates in the E-Verify Program · **What to Expect** · We are seeking a motivated Service Program Manager to join our dynamic Service Operations Team. In this role, you will spearhead the development and implementation of initiatives aimed at enhancing scalability and ...
-
Service Center Manager
2 days ago
ALTAQUIP Austin, United StatesSummary · Reporting · The Service Center Manager (SCM) reports directly to the Area General Manager (AGM) · Supervises · All Service Center personnel · **Responsibilities**: · - Uphold our company cultural values of Integrity, Customer Focus, Delivering High Quality Service, Fast ...
-
Manager of Administrative Services
23 hours ago
St. David's North Austin Medical Center Austin, United States**Introduction**: · Are you ready to manage in a new era as a Manager of Administrative Services where building a healthier tomorrow is more than a job? Our St. David's North Austin Medical Center team is committed to partnership, innovation, legacy and improving more lives in mo ...
-
Payroll Service Manager
1 day ago
Samsung Electronics Austin, United StatesPosition Summary · Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion fo ...
-
Convention Services Manager
1 week ago
Omni Hotels & Resorts Austin, United StatesOverview: · **Austin Hotel Downtown** · Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business ...
-
Food Services Manager
3 days ago
Texas School for the Deaf Austin, United States**SUMMARY**: · Performs complex supervisory food service work. Work involves supervising food service employees; planning and supervising food preparation and service; determining compliance with federal and state programs, sanitation, and safety requirements and regulations; cal ...
-
Guest Services Manager
23 hours ago
Wyndham Destinations Austin, United States**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated ...
-
Building Services Manager
1 week ago
City of Austin Austin, United StatesPosition Information · **Posting Title** · - Building Services Manager**Job Requisition Number** · - COA091519**Position Number** · **Job Type** · - Full-Time**Division Name** · - Building Services - Custodial**Minimum Qualifications** · **Education and/or Equivalent Experience** ...
-
Amazon Services LLC Austin, United States3+ years of digital advertising and client facing roles experience · - Bachelor's degree · - Experience analyzing data and best practices to assess performance drivers · Come be a part of a rapidly expanding $35 billion dollar global business At Amazon Business (AB), we stand at ...
-
Service Manager- Climate Solutions
3 days ago
Modigent Austin, United StatesTITLE: Service Manager · - REPORTS TO: VP & GM · The Service Manager is responsible for leading and managing a team of HVAC & MEP technicians to deliver exceptional quality and customer service to our clients. The Service Manager will work closely with Pueblo leadership to unders ...
-
Fleet Service Center Manager
1 week ago
City of Austin Austin, United StatesPosition Information · **Posting Title** · - Fleet Service Center Manager**Job Requisition Number** · - COA091502**Position Number** · **Job Type** · - Full-Time**Division Name** · - Fleet Service Center #13**Minimum Qualifications** · - Seven (7) years of experience working in a ...
-
Human Service Case Manager
1 week ago
Cherokee Federal Austin, United States**Human Service Case Manager - Spanish / English - Bilingual** · **SUMMARY** · Responsible for the frontline of all case management support team members for refugee resettlement and integration support for ongoing and collaborative efforts by federal, state, and local governments ...
-
Service Manager, Mml Hospitality
5 days ago
MML Hospitality Austin, United States: · - At McGuire Moorman Lambert Hospitality, we strive to create the world's most memorable experiences, blending food, service, and design seamlessly under the leadership of Liz Lambert, Larry McGuire, and Tom Moorman. Our refined hospitality is achieved through storytelling, a ...
-
District Merchandising Service Manager
6 days ago
Lowe's Austin, United States**What You Will Do** · All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a District Merchandising Service Manager, this means: · - Empowering the Merchandising Service team to ...
-
Central Services Program Manager
1 week ago
RPM Living Austin, United StatesOverview: · Looking for something different? We ARE that something different at RPM Living. · Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and educa ...
-
Manager, Claims Support Service
1 week ago
Texas Association of School Boards Austin, United States**Why Texas Association of School Boards (TASB)** · We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees wo ...
-
Field Service Manager Ii
1 week ago
SeekOps Inc Austin, United StatesSEEKOPS · POSITION SPECIFICATION · **Field Service Manager (FSM) II**: · **The Organization**: · SeekOps Inc. develops and deploys advanced sensor technology for the energy sector to detect, localize, and quantify methane emissions through integrated drone-based systems. SeekOps' ...
-
Dealer Service Training Manager
3 days ago
TrueCar Austin, United StatesTrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transp ...
IT Service Manager - Austin, United States - Farm Credit Bank of Texas
Description
Job DescriptionWho we are:
Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Position Description:
We are searching for an IT Service Manager. This position will be hands on and responsible for championing and implementing best practices of service management processes based on ITSM constructs. The IT Service Manager is responsible for driving the following initiatives:
Working in our hybrid work design you will:
Our ideal candidate lives within a commutable distance from our office and appreciates the value of the hybrid work design.
It's an important role that covers many skills. This position requires:
A Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred. A minimum of 5 years of experience in IT Service Management and IT operations, with 2 years in a leadership or managerial role.
In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:
In a world filled with unpredictable challenges, we are committed to providing our people with stable, fulfilling careers and plentiful opportunities for growth and development. Our culture thrives on personal relationships and access to our leadership, facilitated by regular face-to-face conversations, interactive town halls, and employee engagement events.
Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.
A/EOE/M/F/D/V
