Guest Services Manager - Austin, United States - Wyndham Destinations

Wyndham Destinations

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We Put the World on Vacation

At Travel + Leisure Co, our goal is straightforward: to make the world take a break. Our Vacation Ownership segment comprises of Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the exciting Sports Illustrated Resorts. With over 19,000 team members, we bring vacation experiences to life at 270+ club resort locations worldwide. Innovation and growth make our work dynamic and enjoyable. Each day presents new learning opportunities to transform vacation dreams into unforgettable adventures for countless travelers globally.

How You'll Stand Out

The Guest Services Manager's role involves overseeing all aspects of the Guest Services department with a focus on strong customer relations, leadership, quick decision-making, and problem-solving skills to ensure top-notch guest experiences while upholding quality and financial standards. Responsibilities include maintaining positive relationships with owners, guests, HOA, and operational departments, delivering exceptional guest service through various communication channels, analyzing survey data to enhance guest and staff satisfaction, hiring and developing guest service associates, optimizing staffing, managing room inventory, ensuring accurate guest accounts, and overseeing financial aspects of the department.

What You'll Bring

Understanding of resort financials
Strong leadership skills
Excellent communication abilities
Proficiency in Microsoft Excel, Word, Outlook, etc.
2-3 years of hotel/resort management experience
3-5 years in hospitality customer service

How You'll Be Recognized

We provide a wide array of health and welfare benefits for associates working 30+ hours weekly to support your needs and career growth. Benefits at Travel + Leisure Co include:

Note: Temporary or seasonal staff are not eligible for Paid Time Off.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability insurance
Paid time off, parental leave, holidays (depending on role)
Wish day for volunteering
Legal and identity theft protection
Voluntary income protection
Employee Assistance Program

Where Memories Begin with You

Hospitality is the core of Travel + Leisure Co's ethos. Here, we foster an inclusive culture that values excellence, fun, celebration, and mutual support. We stay proactive, focusing on business growth, community enhancement, and enhancing the customer journey. Join our global team and embark on a career where memories are created with you.