Field Service Manager Ii - Austin, United States - SeekOps Inc

Description

SEEKOPS

POSITION SPECIFICATION

Field Service Manager (FSM) II:


The Organization:

SeekOps Inc.

develops and deploys advanced sensor technology for the energy sector to detect, localize, and quantify methane emissions through integrated drone-based systems.

SeekOps' unique sensor design eliminates false positive readings and localizes emissions sources to provide actionable data to oil and gas, and biogas and landfill operators in North and South America, Europe, the Middle East, and Africa, and Asia and Oceania.

Backed by funding from the Oil and Gas Climate Initiative Climate Investments (OGCI-CI), Equinor Technology Ventures (ETV), Schlumberger and Caterpillar Ventures, SeekOps provides best-in-class technology to meet increasingly stringent environmental, sustainability and governance (ESG) reporting requirements, and enables customers worldwide to realize their goal of reducing methane intensity from operations.

The Position:

The field service manager II (FSM II) reports directly to the director of operations and assists business development initiatives, acting as the primary contact for designated accounts and building strategic partnerships with customers and Drone Service Providers (DSP).

This role is responsible for organizing and maintaining field equipment inventory, warehouse organization, and equipment maintenance schedules, as well as acting as the operations point of contact with the hardware department.

The FSM II oversees the development, management, and delivery of advanced training curriculum, instructing customers on the operation of Unmanned Aerial System (UAS), flight/mission planning, and Seek-IR emissions monitoring in different verticals.

They also coordinate flight schedules, airspace, and resources, and supervise and mentor FSM I team members.


Responsibilities:

Depending upon the specific focus, the activities may be more focused on technical operational delivery or training. As such, the responsibilities below will be highlighted in those areas accordingly.


Primary:

• Manage field projects from start (Proposal) to finish (Report Delivery and customer debrief), ensuring all services meet company quality standards, client specifications, and thirdparty Drone Service Providers (DSPs) meet contractually agreed Standards of Performance.
• Identify customer requirements and develop presentations to clients and other critical stakeholders.
• Participate in business development opportunities alongside business development team and maintain strong client relationships, attending all meetings and calls throughout the project process.
• Participate in operational planning and implement procedures and systems to maximize operating efficiency and minimize operational cost.
• Act as a primary contact with DSP for designated accounts and build, cultivate, and develop strategic partnerships and relationships.
• Provide product and service demonstrations.
• Ensure that engineering Key Operational Performance and Service Quality Indicators are captured.
• Assist the DSPs in ensuring data is captured according to contractually agreed terms and confirming that data QA/QC steps have been performed, data uploaded and any contextual operational, environmental or performance data has been documented after each flight.
• Assist in the development, updating, and management of the training curriculum to include lectures, simulation, and practical service delivery material, including the delivery of classroom/virtual instruction to customers, DSPs, and staff members.
• Evaluate, recruit, onboard, and train new DSPs to ensure alignment with SeekOps objectives, ensuring suitable confidentiality agreements are in place to facilitate open discussions.
• Perform project risk management and ensure that key milestones are reached.
• Develop and maintain schedules in coordination with other field activities and the operations director, ensuring the centralized schedule is always kept current and any schedule conflicts are immediately highlighted.
• Maintain currency with applicable UAS regulations, waivers, and new technology.
• Ensure that all appropriate steps in digital workflow have been signed off by appropriate parties (if applicable).
• Organize inventory of field equipment, asset tracking, and create / maintain equipment maintenance schedules and communicate any hardware / software needs to the responsible product line manager.
• Organize warehouse and allocate equipment needed for successful field deployments.
• Handle FAA (and other international regulatory) documentation for UAS compliance.
• Check equipment before a flight to ensure safe and proper operation and analyze weather forecasts to ensure safe flights.
• Document pre

- and post-flight logs, monitor drones during flight, and plan drone flight routes.

• Travel to and from remote field locations across the world and work with field team members in a crew environment.
• Check weather, applicable regulations, and coordinat