Service Center Manager - Austin, United States - ALTAQUIP

ALTAQUIP

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary

Reporting

The Service Center Manager (SCM) reports directly to the Area General Manager (AGM)

Supervises

All Service Center personnel

Responsibilities:

Uphold our company cultural values of Integrity, Customer Focus, Delivering High Quality Service, Fast Paced/High Intensity Performance, and maintaining a Positive & Respectful Work Environment
Demonstrate Ownership Mentality at all times
Monitor all company processes and procedures
Maintain a safe and healthy environment for your team
Maintain compliance with all OSHA and DOT guidelines.
Monitor production of your techs and admins based on RPH and UPAH metrics.
Manage logistics program
Control tech, driver, and admin hours to match work available and reduce overtime
Daily Team Meetings with your team
Daily review of reports to ensure parts ordering/receiving, and unit FIFO are following proper procedures
Annual Customer Visits
Respond to all escalations in a timely manner
Annual Reviews for your employees
Other duties as assigned

Knowledge and Skill Requirements

36 years of management experience is preferred.
Excellent oral and written communication skills.
Bachelor's degree preferred
Budget Management and oversight experience
Excellent computer skills with proficiency in Excel, Word, and Outlook
Ability to work in a fastpaced environment
Lean/ Six Sigma experience is preferred

Measurement

You will be provided with extensive training on all the abovementioned responsibilities
Our AGMs perform quarterly audits that cover both metric attainment and process compliance. These are used as a measure to see how well you are doing and provide training where it is needed. It is always our goal to continuously improve our Service Centers.

Working Conditions

The Service Center Manager will work in the shop environment with frequent visits to the office area. The ability to move and lift up to 50lbs on a frequent basis is required. Must be able to walk, stand, bend and squat during the entire shift.

IND123