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- Effective verbal and written communication skills.
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- Working knowledge with Microsoft Office Programs; Excel and Word.
- A bachelor's degree in a business-related field.
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- Ability to communicate both in person and/or by telephone.
- Hiring, placement, upgrading, transfer, demotion or promotion
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Operations Specialist - Longwood, United States - Trustco Bank
Description
Job Description
Job DescriptionEEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Job Title: Operations Specialist – Chargebacks, Large Item Returns, Large Deposit Review, Canadian/Foreign Collections
Reports to: Operations Assistant Manager
FLSA Status: Non-Exempt
Salary Grade: NE09
Supervisory Responsibility: No
SUMMARY:
The Operations Specialist ensures quality maintenance of Bank systems and timely and accurate processing of assigned duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank's Board of Directors.
REQUIRED EDUCATION/EXPERIENCE:
PREFERRED EDUCATION/EXPERIENCE:
POSITION TYPE/EXPECTED HOURS:
This is a full-time position. Office hours Monday – Friday 08:30am – 5pm. Evening and weekend work may be required as job duties demand.
TRAVEL:
No travel.
LANGUAGE SKILLS:
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.
This includes, but is not limited to, the following:
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.
