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- Other related duties may include supporting other SUNY departments such as the Student Conduct Institute (SCI) for login and password issues and assisting with creating end-user documentation and tutorials for a knowledge base repository.
- Associate's degree in a related field or equivalent combination of education and experience
- Excellent verbal and written communication and professional telephone etiquette
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- Web browsers knowledge - Chrome, Firefox, Edge, and Safari
- Desktop operating systems - Microsoft Windows (Macintosh a plus)
- Application software - Microsoft Office (Word and Excel)
- Ability to work both independently and in a collaborative team setting
- Experience with online education
- Bachelor's Degree
- Brightspace Learning Management System (LMS) or other LMS experience
- Customer Service experience
- Help Desk or user-level technical support experience
- Instructional technology related to online education
- Knowledge of web conference products
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- State Title: Programmer/Analyst SL-2
- Excellent Benefits Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time.
- Applicants must be currently authorized to work in the United States on a full-time basis.
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Learning Management Systems Help Desk Analyst - Albany, United States - SUNY
Description
Job Description:The State University of New York (SUNY) System Administration located in Albany, New York, seeks applications for two positions as Learning Management Systems (LMS) HelpDesk Analysts within the SUNY Online office to provide technical and customer service support to SUNY staff, faculty, and students participating in online and blended learning courses at many SUNY colleges. The Help Desk office operates seven days a week including some holidays. These positions will require working weekday (mid-day to evening) hours and some weekend hours.
Responsibilities:
Required Qualifications
Interested candidates are invited to apply online. Please submit a cover letter, resume and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.
State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at or via email at
