Help Desk Analyst with Top Secret Clearance - Schenectady, United States - Information Management Group

Information Management Group Schenectady, United States

23 hours ago

Description

Help Desk Analyst with Top Secret Clearance
Job Locations US-NY-Schenectady
Job ID
# of Openings 6
Category Technical Services & Operations
Opportunity

IMG is looking for a Cleared Help Desk Analyst to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum.

This individual will be a full-time employee and will be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors.

Help Desk Analyst duties and responsibilities include:

Improve IT customer service and Incident Resolution speed through expanded service hours, self-service abilities, and skilled Help Desk staff in the areas of industry-standard IT products.

Improve efficiency and effectiveness by adopting Supplier-leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT
Incidents and Service Requests.

Improve efficiency and effectiveness by early identification and addressing of root causes of technical incidents, including working with specialized entities for resolution.

Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle,
while maintaining support for older technologies.

Help Desk Analysts will be required to perform the following non-inclusive list of tasks:

Perform work in accordance with all applicable FMP Standard Operating Procedures (SOPs), High Risk Procedures (HRPs) and corporate standard policies and procedures.

Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP's current Help Desk provides phone support and support through tickets submitted by
personnel via the web. Triage and basic troubleshooting/resolution.

Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles.

Qualifications

Candidates must have the following combination of knowledge and skill to be considered:

Must have an active DOE Q clearance or an active DOD Top Secret
Previous IT help desk/call center experience, with basic understanding of the MS Office software suite, computer equipment (i.e. monitors, printers, scanners Finish, CPU, network
connections), and core client system software in a predominately Windows-based environment, coupled with one of the following:

High School diploma or equivalent and a minimum of seven (7) years of relevant experience; or Associate degree in related field from an accredited college or
university and a minimum of five (5) years of relevant experience; or Bachelor degree in a related field from an accredited college or university and a minimum of one (1)
year of relevant experience.

Demonstrated record of providing strong customer service skills.
Demonstrated ability to articulate technical solutions and concepts through verbal and written communications in a clear and concise manner.
Demonstrated multi-tasking and prioritization abilities.

Hourly rate:
$25-35

About IMG

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people.

Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.

Information Management Group, Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Information Management Group, Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin .

Minimum Salary: 25.00
Maximum Salary: 35.00

Salary Unit:
Hourly

Linux Administrator with Top Secret or Q Clearance

1 day ago

IMG Information Management Group, Inc. Schenectady, United States

Opportunity · IMG is seeking a skilled System Administrator (Linux) to support our customer. Job duties include: · Utilize the customers standard vulnerability management applications, RSA Archer, Satellite and Tenable Nessus; and drive the system patching process to the goal o ...
Linux Administrator with Top Secret or Q Clearance

2 weeks ago

Information Management Group Schenectady, United States

Linux Administrator with Top Secret or Q Clearance · Job Locations US-PA-West Mifflin | US-NY-Schenectady · Job ID · # of Openings 0 · Category Technical Services & Operations · Opportunity · IMG is seeking a skilled System Administrator (Linux) to support our customer. Job duti ...
Linux Administrator with Top Secret or Q Clearance

3 weeks ago

IMG Information Management Group, Inc. Schenectady, United States

Opportunity · IMG is seeking a skilled System Administrator (Linux) to support our customer. Job duties include: · Utilize the customer's standard vulnerability management applications, RSA Archer, Satellite and Tenable Nessus; and drive the system patching process to the goal of ...
Personnel Security Clearance Processor

3 weeks ago

Amentum Schenectady, United States Full time

To provide mission critical support ensuring execution of the personnel security and facility clearance programs for a federal client. · Tasks · Provides personnel security support of the overall operational objectives for the federal customer. Duties may include, but are not lim ...
Cybersecurity Network Engineer

2 weeks ago

GE Renewable Energy Power and Aviation Schenectady, United States

Job Description Summary · As a Cybersecurity Network Engineer, you will be an important member of the GE Aerospace Cybersecurity & Technology Risk team. This is a hands-on technical role that will require you to leverage your knowledge of cybersecurity, computer networking and IT ...
Declassification Analyst

6 days ago

Hexagon US Federal Schenectady, United States

Company Overview · At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness. · Hexagon US Federal is an independent subsidiary ...
Schenectady ANG Field Services Representative

8 hours ago

TEKsystems Schenectady, United States

:*MUST HAVE ACTIVE SECRET CLEARANCE · High Level Position Overview: This technician is going to be performing two primary tasks. They are taking inventory of all industrial control systems on the base in order to begin the assessment process. From there, the individual will build ...
TOP Secret System Admin

4 days ago

Insight Global Schenectady, United States

A client of Insight Global is looking for a Top Secret Systems Administrator to sit in Albany, NY or Pittsburgh, PA. As a Systems Administrator, you will play a crucial role in ensuring the smooth operation, security, and performance of our IT infrastructure. Your responsibilitie ...
Employee Field Investigator

1 week ago

Constellis Schenectady, United States

POSITION:Background Field Investigator (Entry Level) - Omaha, Nebraska · RESPONSIBILITIES: · Conduct federal background investigations and prepare reports of investigations in compliance with Federal Investigative Standards, all laws, and other required federal agency regulatio ...
Data Engineer

1 week ago

Information Management Group Schenectady, United States

Data Engineer (Secret Clearance Required) · Job Locations US-PA-West Mifflin | US-NY-Schenectady · Job ID · # of Openings 1 · Category Technical Services & Operations · Opportunity · IMG is seeking individuals with exceptional communication abilities, the capacity to thrive ...
TOP Secret Hardware Provisioning Tech

2 days ago

Insight Global Schenectady, United States

The Mobile Device Hardware Support role involves following established procedures to troubleshoot and deploy mobile devices such as iPhones, iPads, Mobile Wireless Access Points, and laptops, with daily support from Mobile Admins. Responsibilities include coordinating tasks relat ...
Hardware Tech

1 week ago

Insight Global Schenectady, United States

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, ca ...
Data Engineer

4 days ago

Information Management Group Schenectady, United States

Data Engineer (Secret Clearance Required) · Job Locations US-NY-Schenectady · Job ID · # of Openings 1 · Category Technical Services & Operations · Opportunity · IMG is seeking individuals with exceptional communication abilities, the capacity to thrive in a dynamic setting, and ...
Cybersecurity Network Engineer

23 hours ago

GE Aerospace Schenectady, United States

Job Description Summary · As a Cybersecurity Network Engineer, you will be an important member of the GE Aerospace Cybersecurity & Technology Risk team. This is a hands-on technical role that will require you to leverage your knowledge of cybersecurity, computer networking and IT ...
Facility Security Officer

2 days ago

GE Vernova Schenectady, United States

Job Description Summary · The Facility Security Officer for the planned research center for GE Vernova will be responsible for the administration of the government security program in accordance with the National Industrial Security Program Operation Manual, and Intelligence Com ...
Technology Manager

6 hours ago

GE Aerospace Schenectady, United States

Job Description Summary · Aerospace Research will continue to play a vital role in supporting the aviation industry through a historic recovery while shaping the future of flight. We invent the future of flight, lift people up and bring them home safely. Our commitment to lead t ...
Lead Engineer

1 day ago

GE Vernova Schenectady, United States

Job Description Summary · As a Lead Robotics and Autonomous Systems Engineer you will work with GE Vernova Advanced Research, GE Vernova Businesses, and external customers to define, build, and execute strategic research and development programs focused in Robotics and Autonomou ...
Aircraft Electrician

4 days ago

Department of the Air Force Scotia, United States

Summary · THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. · This National Guard position is for a AIRCRAFT ELECTRICIAN, Position Description Number D and is part of the 109TH AW, National Guard. · This vacancy does not meet the criteria for appointment of annuitants. ...
Airport Firefighter 1 Trainee

5 days ago

StateJobsNY Schenectady, United States

Training Qualification and Certification Standards: "Minimum certification standards are established for each level by the Air National Guard Aircraft Rescue Fire fighter (ARFF) Program. As requirements change, the incumbent will be required to know, obtain and maintain all quali ...
Plant Utilites Engineer 1

6 days ago

StateJobsNY Schenectady, United States

This position is not in the Classified Service of New York State, but is covered under New York State Military Law. If selected, current Civil Service employees will lose their seniority within the Classified Service, thereby exempting them from applying for promotional exams wit ...