Learning Management Systems Help Desk Analyst - Albany, United States - SUNY System Administration

SUNY System Administration

Verified Company

Albany, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Minimum Qualifications
Required Qualifications

Associate's degree in a related field or equivalent combination of education and experience
Excellent verbal and written communication and professional telephone etiquette
Minimum of six months technical support experience
Web browsers knowledge - Chrome, Firefox, Edge, and Safari
Desktop operating systems - Microsoft Windows (Macintosh a plus)
Application software - Microsoft Office (Word and Excel)
Ability to work both independently and in a collaborative team setting
Experience with online education

Preferred Qualifications

Bachelor's Degree
Brightspace Learning Management System (LMS) or other LMS experience
Customer Service experience
Help Desk or user-level technical support experience
Instructional technology related to online education
Knowledge of web conference products

Duties Description

Job Description:

Responsibilities:

Other related duties may include supporting other SUNY departments such as the Student Conduct Institute (SCI) for login and password issues and assisting with creating end-user documentation and tutorials for a knowledge base repository.

Additional Comments
Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $47,000-$55,000.

State Title:
Programmer/Analyst SL-2

Excellent Benefits Package which includes:

NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time.

Applicants must be currently authorized to work in the United States on a full-time basis.

Some positions may require additional credentials or a background check to verify your identity.