IT Service Desk Analyst - Albany, United States - CAPITAL DISTRICT PHYSICIANS HEALTH PLAN INC

CAPITAL DISTRICT PHYSICIANS HEALTH PLAN INC

Verified Company

Albany, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career.

Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York.

The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion.

At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities.

CDPHP invests in employees who share these values and invites you to be a part of that experience.

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QUALIFICATIONS:

Minimum of two (2) years' experience resolving issues in a complex multioperating system environment required.
Associates degree required. 2 years relevant experience may be substituted for degree.
Exceptional Customer Service skills required.
Team building skills and demonstrated ability
Ability to identify and resolve problems in a timely manner by gathering and analyzing information skillfully to resolve and prevent the reoccurrence of the issue at hand required.
Ability to prioritize workload especially when users are seeking immediate assistance.
HMO or health related industry preferred.
CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.