- Work collaboratively in an interdisciplinary coordinated care delivery model and perform receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for CLC veterans.
- Reading patient electronic medical records and making decisions concerning outcome of calls based on information found.
- Demonstrate exceptional interpersonal, customer service, and communication skills showing courtesy, respect, and a positive attitude toward veterans and coworkers.
- Independently manage position responsibilities with little supervision, as well as set priorities and deadlines adjusting the flow of sequencing of the work to meet team and patient needs.
- Conduct special audits, studies, or surveys to be utilized in the development of procedures.
- Demonstrate a high degree of skill in analytical reasoning with the ability to handle high call volume.
- Coordinate administrative services for veterans, family members, caregivers, and general public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care.
- Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms. Requires frequent changes to VHA directives, regulations, and local policies, and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles.
- Demonstrate knowledge of associated medical terminology to be able to communicate effectively with both professional and nonprofessional employees.
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Medical Support Assistant - Des Moines, United States - Department Of Veterans Affairs
Description
Summary
The Medical Support Assistant (MSA) provides a crucial link between nurses, providers, and patients. An MSA is often the first person a patient meets when accessing the medical facility for services, and therefore, needs to be prepared to address injured, sick, and/or mentally ill individuals using the ICARE values of integrity, commitment, advocacy, respect, and excellence with the intent to provide exceptional health care that improves the health and well-being of the individual.
Duties
Community Living Center Medical Support Assistant
The Medical Support Assistant (MSA) will be working in an inpatient unit. Veteran appointments will be scheduled according to the national scheduling guidelines. The MSA will coordinate and communicate with the healthcare team, transportation services, and the veteran for all appointments. They will also need to be able to work with multiple nursing and provider staff in an inpatient setting with admissions, discharges, and transfers. The MSA will require the ability to multitask, as they will be expected to manage a variety of different tasks daily. The MSA must have excellent customer service skills and speak clearly as they will communicate to a wide variety of people of all ages. The MSA must have knowledge of Microsoft Office programs to handle daily schedules for appointments. The MSA will be a critical part of the medical team which requires the ability to be flexible and provide coverage in other areas of the CLC.
Common duties related to the MSA position include, but are not limited to:
Total-Rewards-of-an-Allied-Health-VA-Career-
Medical Support Assistant:
Work Schedule: 7:30am to 4:00pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
