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Medical Support Assistant - Des Moines, United States - Veterans Health Administration
Description
VA Careers - Medical Support Assistant:Total-Rewards-of-an-Allied-Health-VA-Career-Medical Support Assistant:
Major duties include, but are not limited to:
Work collaboratively in an interdisciplinary coordinated care team, promoting patient centered care.
Perform receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients.
Support patient safety standards through correct identification of all patients through use of two forms of identification.
Assist patients, family members, and multidisciplinary staff while maintaining unit flow.
Answer/receive and route phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established unit processes.
Assist in outside provider record retrieval, managing faxes, provider orders and mail in a timely and proficient manner.Consistently process provider orders within 1 hour of time received, with rare need for correction.
Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Routinely seek to improve processes that effect outcomes and benefit the service.Maintain an accurate schedule for Interdisciplinary Team Meetings (IDTs), notifying team members per email of schedule including notification of any changes.
Ensure an accurate appointment sheet is maintained and posted daily.Prepare for admissions & discharges, completing admission packet prior to patient arrival and preparing discharge packets ensuring they are completed and ready prior to discharge.
Maintain and order clerical supplies ensuring adequate supplies are available, being mindful of not being wasteful or overstocking of supplies.
Coordinate administrative services for Veterans, family members, caregivers, and public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care.
Work Schedule:Monday-Friday, 7:30am to 4:00pm - rotating weekends and holidays.
Recruitment Incentive (Sign-on Bonus):
Not Authorized
Permanent Change of Station (Relocation Assistance):
Not Authorized
Pay:
Competitive salary and regular salary increases.
Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.
.
Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework
:
Not Available
Virtual:
This is not a virtual position.
Functional Statement #
: 000000
Permanent Change of Station (PCS):
Not Authorized
Fi
nancial Disclosure Report:
Not required
