Medical Support Assistant - Des Moines, United States - Veterans Affairs, Veterans Health Administration

Description

Summary The Medical Support Assistant (MSA) provides a crucial link between nurses, providers, and patients.

An MSA is often the first person a patient meets when accessing the medical facility for services, and therefore, needs to be prepared to address injured, sick, and/or mentally ill individuals using the ICARE values of integrity, commitment, advocacy, respect, and excellence with the intent to provide exceptional health care that improves the health and well-being of the individual.

Responsibilities Community Living Center Medical Support Assistant The Medical Support Assistant (MSA) will be working in an inpatient unit. Veteran appointments will be scheduled according to the national scheduling guidelines. The MSA will coordinate and communicate with the healthcare team, transportation services, and the veteran for all appointments.

They will also need to be able to work with multiple nursing and provider staff in an inpatient setting with admissions, discharges, and transfers.

The MSA will require the ability to multitask, as they will be expected to manage a variety of different tasks daily.

The MSA must have excellent customer service skills and speak clearly as they will communicate to a wide variety of people of all ages.

The MSA must have knowledge of Microsoft Office programs to handle daily schedules for appointments.

The MSA will be a critical part of the medical team which requires the ability to be flexible and provide coverage in other areas of the CLC.

Common duties related to the MSA position include, but are not limited to:

Work collaboratively in an interdisciplinary coordinated care delivery model and perform receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for CLC veterans.

Reading patient electronic medical records and making decisions concerning outcome of calls based on information found. Demonstrate exceptional interpersonal, customer service, and communication skills showing courtesy, respect, and a positive attitude toward veterans and coworkers.

Independently manage position responsibilities with little supervision, as well as set priorities and deadlines adjusting the flow of sequencing of the work to meet team and patient needs.

Conduct special audits, studies, or surveys to be utilized in the development of procedures. Demonstrate a high degree of skill in analytical reasoning with the ability to handle high call volume.

Coordinate administrative services for veterans, family members, caregivers, and general public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care.

Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms.

Requires frequent changes to VHA directives, regulations, and local policies, and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles.

Demonstrate knowledge of associated medical terminology to be able to communicate effectively with both professional and nonprofessional employees. VA Careers - Medical Support Assistant: Total-Rewards-of-an-Allied-Health-VA-Career- Medical Support Assistant:
Work Schedule: 7:30am to 4:00pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance):

Not Authorized Pay:
Competitive salary and regular salary increases


Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)


Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $ Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:

Not Available Virtual:
This is not a virtual position


Functional Statement #:
Permanent Change of Station (PCS):

Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)

• See "Additional Information" below for details.

Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.


Basic Requirements:

United States Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education Experience.

Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education.

One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required Grandfathering Provision.

All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation.

For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).


Grade Determinations:

In addition to the basic requirements for employment listed in paragraph 3 above, the following education and experience criteria must be met when determining the grade of candidates: Medical Support Assistant, GS-3 Experience or Education.

None beyond the basic requirements. Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate all of the KSAs below:

Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.

Ability to utilize computer systems to enter administrative data in patient systems.

Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

Medical Support Assistant, GS-4 Experience.

One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education.

Two years of education above high school. Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate all of the KSAs below:

Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.

Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care. Knowledge of basic medical terminology to assist in the provision of care to patients. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. Medical Support Assistant, GS-5 Experience

• One year of experience equivalent to the [GS 4] grade level; OR Education.

Four years of education above high school. Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate all of the KSAs below:

Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.

References:
VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard. The full performance level of this vacancy is GS-5.

The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education


Note:
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

You can verify your education here:
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education


For further information, visit:
Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive , VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.