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    Customer Support Representative - Philadelphia, United States - repisodic, inc

    repisodic, inc
    repisodic, inc Philadelphia, United States

    3 weeks ago

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    Description

    Repisodic provides the leading hospital discharge automation platform to health systems across the US. We help health system care management teams Plan, Engage and Place patients in post-hospital care upon discharge from a hospital visit.

    About the Customer Service Representative Position

    We are looking for a motivated and customer-focused individual to join our customer support team. As a Customer Support Representative, you will play a critical role in ensuring our users have an amazing experience using our digital health products and services. You will be the first point of contact for our customers, providing them with assistance, resolving inquiries, and delivering exceptional support.

    The primary customers that you will be interacting with are hospital case managers, social workers, and all levels of employees at post-acute care organizations. You will deliver a best-in-class client experience while collaborating with cross functional teams to enhance customer engagement and satisfaction, ultimately helping to drive organizational performance and growth.

    Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

    Customer Service Representative Responsibilities

    • Respond to and resolve incoming customer support tickets in a timely and professional manner - via email and phone.
    • Reach out to post-acute care organizations to verify their information related to customer support tickets as well as ongoing company projects.
    • Identify and evaluate customers needs to deliver satisfaction
    • Build sustainable relationships of trust through open and interactive discussion
    • Provide accurate, valid and comprehensive information by using the right methods/tools
    • Reach personal/customer service team sales targets and call handling quotas
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers
    • Help build a best-in-class business and contribute to a great team.

    Customer Service Representative Requirements

    The ideal candidate will possess a strong work ethic and be curious, consultative, intelligent, well-organized, articulate, and excited about working in a fast-paced start-up environment.

    • Bachelor's degree
    • 2 years minimum experience customer support experience or experience as a client service representative
    • Track record of not just reaching, but exceeding quota requirements
    • Strong communication skills by phone or email, and active listening capabilities
    • Experience with CRM systems and practices like Salesforce and Zendesk
    • Customer orientation and capacity to adapt/respond to different types of characters
    • Exceptional communication and presentation skills
    • Ability to multi-task, prioritize, and control time effectively

    Why Repisodic

    We are a passionate team of innovators and disruptors driven to improve the US healthcare system. The experience of working at a high growth startup company gives our employees the ability to move fast, adapt and thrive in a dynamic environment where they can have impact from day one. You will get to roll up your sleeves to create true value in work across roles and departments to achieve company goals. This is a high-impact, high-visibility role that will be a key driver of company success and growth in the short and long term.

    Benefits

    • Competitive benefits (healthcare, 401(K) match
    • Hybrid work model - 2 days/week in-person at our office located in University City, Philadelphia
    • Stock options at a well-funded company on a fast growth track
    • Generous PTO
    • An experienced team who will support and work beside you to accomplish your goals
    #J-18808-Ljbffr
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