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Sarah Moore

Sarah Moore

Automated Customer Support Technician
Philadelphia, City of Philadelphia, Philadelphia

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About Sarah Moore:

  • Independently managed Qapital’s automated customer support channel and bot
  • Integrated Zendesk Live Chat into the Qapital App's framework, leading to improved app UX/UI.
  • Increased containment rate by 10% through data-driven conversation audits, enhancing user experience.
  • Collaborated with Executive Customer Success and Copy-Writing teams to drive bot improvements

Experience

Tech industry professional interested in all things related to data science 🚀. Currently working as Qapital's Automated Customer Support Technician.

Education

I have a Bachelor of Arts from La Salle University with a concentration in Political Science. I also graduated from La Salle University's Honors Program

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