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About Sarah Moore:
- Independently managed Qapital鈥檚 automated customer support channel and bot
- Integrated Zendesk Live Chat into the Qapital App's framework, leading to improved app UX/UI.
- Increased containment rate by 10% through data-driven conversation audits, enhancing user experience.
- Collaborated with Executive Customer Success and Copy-Writing teams to drive bot improvements
Experience
Tech industry professional interested in all things related to data science 馃殌. Currently working as Qapital's Automated Customer Support Technician.
Education
I have a Bachelor of Arts from La Salle University with a concentration in Political Science. I also graduated from La Salle University's Honors Program
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