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    On-Call Troubleshooter - Philadelphia, United States - Alpha Vending LLC

    Alpha Vending LLC
    Alpha Vending LLC Philadelphia, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Got flexible schedule? Alpha Vending LLC is looking for a On-Call Field Troubleshooter to join our growing team. He/she will be responsible for providing on-site client installation, repairs, and maintenance of client's equipment.

    The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

    Responsibilities:

    • Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines.
    • Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory.

    Requirements:

    • High school diploma or GED required; Bachelor's degree or certification preferred
    • Ability to build strong relationships with the customer and display excellent communication skills
    • Ability to manage your workflow in a timely and consistent manager
    • Ability to lift to 55 pounds
    • Problem-solving skills and mechanical aptitude
    • Computer skills including Microsoft office
    • Knowledgeable about all safety requirements
    • Ability to be ON-CALL

    *In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

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