Customer Support Agent - Philadelphia, United States - Phorest

Phorest

Verified Company

Philadelphia, United States

12 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

The Opportunity:

What you will do:

Become an expert in our salon management software and get to know the daily functions inside and out
Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer servicerelated questions.
Deliver topnotch personal and friendly customer support to our clients
Be the voice of the client and provide product feedback internally
Escalation of critical issues
Collaborate across teams to ensure client's needs are met and their issues are resolved quickly
Answer live incoming calls from clients to resolve queries on the spot
Use remote access software to help with printer installations and basic network troubleshooting

What you bring:

12 experience in the salon/spa industry or experience working in a technical support role
Availability to work Tuesday
Friday 9.30 am PST 6 pm PST, and Saturday 7 am PST 3.30 pm PST
A quiet work environment, free from any distractions and noise throughout the duration of your shift
A basic knowledge of computers
Passion for helping clients and sharing their enthusiasm for success
Patience and understanding when explaining complex issues to salon industry professionals
A strong sense of urgency with the ability to prioritize tasks to complete them in a timely manner
Exceptional problemsolving skills
Comfortable with taking ownership and providing guidance to clients and teammates
A thorough, detailoriented, and selfmotivated mindset
Ability to work independently, as well as collaboratively
You're driven by growth and always working toward your next goal

Nice to Have

Prior use of POS software
Experience with Zendesk, Slack, and/or Notion

Benefits:

Phorest currently offers a range of fully employer-paid benefits, including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.

Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.

Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

We like to have fun, build camaraderie through regular social events.

Phorest also encourages Employee Resource Groups; you will have the opportunity to join or champion a club, society, or group.

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.