Technical Support Specialist - Philadelphia, United States - Worldgate, llc

Worldgate, llc

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

The Hardware Technical Service Support Specialist will be responsible for responding to calls through an established hotline and troubleshooting Time Clock Hardware.

This position will also travel to customer sites throughout the city of Philadelphia to address and correct time clock hardware issues.

A key component to this role is to provide the highest level of customer service to the client user community, while attempting to achieve first call resolution.

Essential Functions / Responsibilities:

Troubleshoot hardware issues via hotline calls and travel to customer sites for hardware repairs as needed.
Liaison with Client leaders, Building Management and Site Security staff to ensure that the operation is running effectively and ensure any concerns that arise are being addressed in a coordinated manner.
Liaison with the Worldgate Management and keep them informed on aspects of the operation as well as report any issues that may need to be addressed.
Provide customer support and technical assistance to client endusers on Time Clocks.
Resolve or escalate issues, while communicating the resolution process and timelines to endusers.
Log, escalate, and report issues to Client leadership.
Provide excellent customer service by providing helpful, accurate and concise information to client enduser issues in a polite, patient and professional manner.
Responsible to understand Worldgate's values and behaviors (The Worldgate Way)
Ensure that my daily interactions with Worldgate internal and external parties align to Worldgate's values and behaviors

Key Competencies:

Customer/Client Focus
Technical Capacity
Communication

Education, Experience and Certifications:

High School Diploma
1+ Years of IT support experience and/or customer service experience

Specific Knowledge, Skills & Abilities:

Strong communication and customer services skills
Strong hardware troubleshooting skills and critical thinking skills
UKG Time Clock repair experience a plus
Punctual and dependable
Ability to communicate in a positive, patient and professional manner
Will require travel within the City of Philadelphia to repair onsite

We look forward to having a conversation with you about joining the Worldgate team.

Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.

Pay:
$ $30.00 per hour

Benefits: