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    Guest Services Representative - Cincinnati, United States - Cincinnati Children's Hospital Medical Center

    Cincinnati Children's Hospital Medical Center
    Cincinnati Children's Hospital Medical Center Cincinnati, United States

    2 weeks ago

    Default job background
    Description
    Guest Services Representative

    Shift: 12:30-9:00pm


    Expected Starting Salary:
    $16-19/hr $1.50/hr Shift Differential

    At Cincinnati Children's, we come to work with one goal: to make children's health better.

    We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery.

    We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

    Cincinnati Children's Hospital Has Been Named:

    • The #1 Pediatric Hospital in the Nation - US News and World Report 2023
    • A Top Hospital and Health System for Diversity - DiversityInc 2023
    • Best Employer for New Grads - Forbes 2023
    • An LGBTQ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

    As a Guest Services Representative you will:

    • Ensure patients' families and other hospital visitors are made as comfortable as possible by assisting in providing a variety of special services, including accommodations, transportation, business services, dining, shopping, and other personal services.
    • Assist in the resolution of patient and family questions, problems and complaints received from a variety of sources; interviewing and establishing the appropriate course of action; reporting back to the family with the resolution; responding to letters of complaints or compliments; and coordinating investigations and responses to issues identified in patient satisfaction surveys.
    • Distribute meal cards and bus passes on behalf of the organization.
    • Approach visitors who look lost and offer assistance. Escort families, patients, and all guests to specific locations.

    Market Leading Benefits Including:
    * $1.50/hr shift differential after 3pm

    • Medical coverage starting day 1 of employment

    View employee benefits here:

    • Pension plan and optional 403(b) supplemental retirement plans
    • Tuition reimbursement for continuing education
    • Expansive employee discount programs through our many community partners
    • Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
    • Physical and mental health wellness programs

    Requirements:

    • High school diploma or equivalent
    Comprehensive job description provided upon request.

    Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
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