Member Service Representative - Cincinnati, United States - Planet Fitness - Midwest Management Group

Planet Fitness - Midwest Management Group Cincinnati, United States

1 week ago

Full time

Description

Job Summary
The Member Services Representative will play a key role in ensuring a remarkable experience for Planet Fitness members, as well as prospective members and guests. Join our team and be part of a company that values excellent service and promotes a healthy lifestyle.
Essential Duties and Responsibilities

Greet gym members, prospective members, and guests with exceptional customer service.
Manage front desk tasks such as:

Answering calls politely and assisting with inquiries.
Checking members into the system.
Assisting new members with sign-ups.
Conducting tours for prospective members.

Update member accounts accurately.

Address member queries promptly and professionally, escalating as necessary.

Contribute to maintaining the club's cleanliness and organization.

Qualifications/Requirements

Previous experience in customer service is a plus.
Basic computer skills are necessary.
A genuine interest in fitness and well-being is essential.
Positive and friendly demeanor.
Punctuality and reliability are crucial.
Outstanding customer service abilities; capable of exceeding member expectations.
Effective listener and problem solver.
Display diplomacy and professionalism in all interactions.
High School diploma/GED required.
Minimum age of 18.

Physical Demands

Standing and walking throughout the shift.
Engaging in conversation in person or over the phone continuously.
Occasional lifting of up to 50 lbs may be required.
Possible exposure to chemical substances.

Benefits and Safety Measures

Provision of facial coverings for all staff members.
Completion of wellness checks and temperature monitoring before each shift.
Complimentary gym membership.
Health insurance eligibility after 90 days of full-time employment.

Employees working at a franchise location are hired by the Franchisee and not PFHQ (the Franchisor). PFHQ does not dictate labor practices for franchisees or their staff but ensures compliance with applicable laws. Each franchisee is responsible for adhering to local, state, and federal regulations.

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