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    Customer Service Billing Representative - Cincinnati, United States - Spectrum

    Spectrum
    Spectrum Cincinnati, United States

    1 week ago

    Spectrum background
    Full time
    Description
    Position Type: Full Time Location: Cincinnati, Ohio Date Posted: Date posted 05/17/2024 Areas of interest: Billing Operations, Call Center, Customer Operations Requisition Number: Business unit: Customer Operations CCS114

    This position is onsite in a call center environment

    Location: 11315 Reed Hartman Highway Blue Ash, OH 45241

    Class starts 7/14/24

    What you can expect as a SPECTRUM employee:

    Outstanding paid training program, with mentoring to ensure your success
    A set schedule that you can plan your life around
    Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available
    NEW Spectrum Mobile-$15/month, per line. Unlimited talk, text and data
    Affordable & comprehensive health, dental and vision benefit plan options in first 30 days
    6% dollar for dollar 401K match plus 3% into a Retirement Plan as well.
    Education Assistance program up to $10,000 dollars a year
    A diverse and inclusive team where you will feel valued
    Leaders who will coach and help you develop to your full potential
    GROW your career at SPECTRUM through our Professional Growth Program (PGP).
    And more

    At a Glance

    Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.

    Profile:A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

    Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

    Who are you?

    No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential.

    What is the Billing Representative role?

    It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.

    It's all about learning and growing.

    This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

    With a deliberate path to success.

    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear.

    In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

    What's required to get started?

    The minimum qualifications for the Billing Representative are:

    Ability to read, write, speak and understand English
    High School Diploma or GED

    Preferred qualifications

    6 months or more of customer service experience
    6 months or more experience working with computers and multiple software applications

    Are you ready to join our team?

    Now that you know a little more about us, why not apply now? Heads up There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

    CCS

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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