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    Customer Service Representative - San Bernardino, United States - Tree Island Industries

    Tree Island Industries
    Tree Island Industries San Bernardino, United States

    1 week ago

    Default job background
    Description
    Role Overview


    The Customer Service Rep is responsible for coordiantin and processing customer orders and handling inquiries, complaints, and invoicing problems to meet the customer and company requirements.

    The Customer Service Rep presents an efficient and professional image of the Company to our custermer base.

    What's In It For You

    Job Stability with a longstanding Company

    Competitive Wages

    Opportunity for Overtime

    Comprehensive Benefits (Health, Vision, Dental)

    Retirement - 401k Matching

    Endless Learning Opportunities (Tuition Reimbursement Program)

    Safety Footwear Reimbursement

    Examples of Duties

    Provide information to customers regarding products, pricing, inventory, delivery, and weight

    Works well with others in a team environment where communicating in a clear and concise manner is a necessity

    Support customer relationships by using outstanding service skills and proactive sales techniques

    Accurate and timely processing of customer inquiries and orders, ensuring that the product and pricing match customer requirements

    Utilizes effective problem-solving skills that will help the customer in a quick and timely manner

    Handle customer complaints, credit, and invoicing problems

    Issue credits and debits

    Monitor work in process

    Daily invoicing

    Maintain pricing files

    Provide the necessary inside support to the sales and marketing team

    Other duties as assigned

    Compensation


    Job Type:
    Full-time


    Pay:
    $ $25.00 per hour


    Work setting:
    In-person, on-site

    What You'll Bring

    Completion of post-secondary Sales and Marketing courses is desirable

    Minimum of 2 – 3 years Customer Service experience using a computerized order entry system

    Excellent communication, interpersonal, and time management skills

    Strong organizational skills and problem-solving skills

    Ability to adapt to changing work environments and workload


    Strong computer skills including proficiency in MS Office (Word and Outlook) and advanced skills level using Excel – developing spreadsheets, using formulas, macros, etc.

    Fluent in English (verbal and written)

    Self-motivated with a strong work ethic, a high sense of urgency, and dedication to customer satisfaction

    Eager to learn new concepts

    Must be punctual and reliable

    Why Tree Island?

    Our Culture is based on the Core Values:
    Safety & Efficiency

    Resiliency & Adaptability

    Problem Solving & Lifelong Learning

    Safety is our # 1 priority

    Safety & Service Recognition Awards

    About Tree Island

    Tree Island Steel Ltd.

    ("Tree Island Steel" or the "Company") is a publicly listed company whose shares are traded on the Toronto Stock Exchange under the symbol TSL.

    Headquartered in Richmond, British Columbia, since 1964, Tree Island Steel, through its three operating facilities in Canada and the United States, produces wire products for a diverse range of industrial, residential construction, commercial construction, agricultural, and specialty applications.


    Its products include bright wire; a broad array of fasteners, including packaged, collated and bulk nails; stucco reinforcing products; concrete reinforcing mesh; fencing and other fabricated wire products.

    The Company markets these products under the Tree Island, Halsteel, True-Spec, K-Lath, TI-Wire and Tough Strand brand names.

    Tree Island Steel operates in Canada under Tree Island Industries Ltd and in the United States under Tree Island Wire (USA) Inc.

    Thank you for your interest in Tree Island; only short listed candidates will be contacted.

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