Customer Service Representative - Fontana, United States - Baby Trend

Baby Trend

Verified Company

Fontana, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Representative
Baby Trend is a manufacturer of consumer related baby products and is located in
Ontario, CA. Our products are sold at nationwide retail locations and juvenile specialty stores. Our slogan is convenience through innovation and thoughtful design.

We are looking for
Customer Service Representatives (CSR) to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Descriptions & Responsibilities:

Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Identify and assess customers' needs to achieve satisfaction
Generate and process orders
Direct requests to designated departments
Maintain records of customer interactions and transactions
Record details of inquiries comments and complaints
Record details of actions taken
Communicate and coordinate with the internal departments as needed
Follow up on customer interactions
Take the extra mile to engage customers

Basic Qualifications:

High School Diploma, GED Equivalent
Previous customer support experience or experience as a client service representative preferred
Knowledge of customer service principles, and practices
Computer Skills: Must be a proficient typist and able to maneuver through various computer platforms while verifying demographic information on all calls
Ability to multitask, prioritize, and manage time effectively

Key Competencies:
Excellent interpersonal skills

Excellent communication skills (verbal / written)

Excellent listening skills

Excellent problem solving skills

Attention to detail and accuracy

Customer Service Orientation

Adaptability

Initiative

Stress Tolerance

Bilingual French is a huge plus

Pay:
From $17.00 per hour

Benefits: