Customer Service Representative - San Bernardino, United States - Ballard Plumbing Heating and Air Conditioning

Description

Ballard Plumbing Heating and Air Conditioning has been proudly serving the Inland Empire since 1949 We are a family owned and operated company that has been around for over 75 years and have a strong and loyal customer base that depends on us to provide a good customer experience.

• Fully paid medical for the employee
• 401k with up to a 4% match
• Paid Vacation
• Paid Holidays

• Receive a high volume of inbound calls as well as make outbound calls to existing clients booking maintanences, selling memberships, and booking appointments at a high booking rate.
• Able to quickly identify the customer's problems or concern and efficiently provide the most effective solution.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution.
• Learn and retain a full understanding of our offerings of products and services
• Confirm and enter accurate and detailed records of client interactions and actions taken after each technicians call.
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

• Minimum of 12 years of Call Center/Customer Service
• Ability to talk and type accurately
• Dedicated to providing a great customer service experience
• Ability to manage multiple priorities within a fastpaced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with Service Titan a plus
• In good standing of mandatory preemployment drug screen & background check

• 401(k)
• 401(k)

• Health insurance
• Paid time off
• Professional development assistance

• 8 hour shift

• Monday to Friday
• Rotating weekends

• Inperson
• Office

• San Bernardino, CA 92410: Relocate before starting work (required)