Jobs
>
Detroit

    Premium Service Executive - Detroit, United States - Ilitch Charities

    Ilitch Charities
    Ilitch Charities Detroit, United States

    1 week ago

    Default job background
    Description
    Premium Service Executive page is loaded

    Premium Service Executive

    Apply

    locations

    Detroit, MI

    time type

    Full time

    posted on

    Posted 12 Days Ago

    job requisition id

    R3801


    Job Summary:


    The Premium Service Executive is responsible for managing a book of business consisting of Suite and Club Seat Accounts at Comerica Park.

    This role is chiefly responsible for renewing, servicing and cross-selling their book of business, as well and driving new sales.

    Additional responsibilities include coordinating and managing all premium sales special events.

    Key Responsibilities:
    Builds and maintains relationships with clients through well executed and effective touch points; leading to high retention rates year over year
    Executes direct and indirect communication ensuring client return on investment is exceeded, etc.
    Identifies new revenue opportunities through effective cross-sell, upsell, referral, and self-prospecting strategy

    Establishes and implements a complete service plan for premium seating clients to provide the highest level of guest services, including fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for all sports and entertainment.

    Works with premium sales executives and their current clients, making sure contracts are fulfilled, added value is provided, and ensuring that exceptional customer service is maintained.

    Manages client expectations and service needs as the primary contact.
    Document information and pictures from the year to include in suite holder end of the year recaps.
    Assists with walk-throughs of the premium seating areas to ensure a quality product for all clients.
    Develops and executes promotions such as player visits, hospitality, exclusive events related to premium seat client requests.
    Manage and track hard and soft costs associated with each assigned account and provide a yearend cost analysis.

    Oversees execution of ancillary benefits such as pre-sales of tickets to all events, held in the building, special events, in-game requests, and non-game day access.

    Assist with all sports and entertainment fulfillment.
    Plan and execute monthly suite theme nights/gifts.
    Implements and fulfills individual game ticket requests

    Acts as a premium seating contact during events and ensure client's questions, requests, logistics, complaints are resolved quickly and effectively.

    Manages relationship with the Hospitality Department to ensure the entire experience of the suite holder is first rate.
    Manages and coordinates repair, maintenance schedules and monthly checks for suite accounts.
    Work with your Premium Sales Executive to develop a renewal plan for assigned accounts in their final year.

    Assist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.).


    Required Knowledge, Skills and Abilities:
    Bachelor's degree in Business, Marketing, Communications, or related area.
    Minimum (3) years of progressively responsible and relevant experience in sales and customer service.
    Possess the highest integrity and ethical standards.
    Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.
    Ability to keep accurate and detailed records.
    Must be self-directed and goal oriented.
    Ability to provide exceptional customer service.
    Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
    Must be able to workdays, nights, weekends, and holidays.


    Working Conditions:
    Frequent visual/auditory attention.
    Exposure to high noise levels.
    Irregular and extended hours including nights, weekends, and holidays.
    All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.

    Detroit Tigers is an Equal Employment Opportunity employer.

    All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


    The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.


    PRIVACY POLICY
    Get In Touch


    Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

    About Us


    Formed in 1901, and a charter member of the American League, the Detroit Tigers have won four World Series and 11 American League Championships.

    Since being purchased by the Ilitch family in 1992, the club has made two World Series appearances, established record-setting attendance, and played host to the 2005 Major League Baseball All-Star Game.

    The Tigers have developed a young core of talent through the Major League Baseball Draft, intentional free agency, and player trades, while implementing a long-term strategy focused on sustainable success.

    In 2022, Chris Ilitch, chairman and CEO of the Detroit Tigers, hired Scott Harris as the club's President of Baseball Operations.

    #J-18808-Ljbffr
  • Ilitch

    Premium Service Executive

    2 weeks ago

    Ilitch Detroit, United States

    Job Summary: · The Premium Service Executive is responsible for managing a book of business consisting of Suite and Club Seat Accounts at Comerica Park. This role is chiefly responsible for renewing, servicing and cross-selling their book of business, as well and driving new sale ...

  • teamworkonline

    Premium Service Executive

    4 days ago

    teamworkonline Detroit, United States

    Job Summary: · The Premium Service Executive is responsible for managing a book of business consisting of Suite and Club Seat Accounts at Comerica Park. This role is chiefly responsible for renewing, servicing and cross-selling their book of business, as well and driving new sale ...

  • teamworkonline

    Membership Services Account Executive

    1 day ago

    teamworkonline Detroit, United States

    Job Summary: · The Account Executive, Membership Services is responsible for driving renewal sales of Detroit Tigers season tickets, up-selling and cross selling all products including groups and individual suites through developing strong relationship and providing first-class ...

  • teamworkonline

    Account Executive, Client Services

    2 weeks ago

    teamworkonline Detroit, United States

    Amaze, Inspire, Unite · JOB SUMMARY: · The Account Executive, Client Services, Ticket Sales is responsible for driving renewal sales of all sports and entertainment, up selling and cross selling all products including groups and individual suites through developing strong relati ...

  • teamworkonline

    Membership Services Account Executive

    1 week ago

    teamworkonline Detroit, United States

    Amaze, Inspire, Unite · Job Summary: · The Account Executive, Client Services, Ticket Sales is responsible for driving renewal sales of all sports and entertainment, up selling and cross selling all products including groups and individual suites through developing strong relatio ...

  • IQVIA

    Offering Manager, Gdi

    1 day ago

    IQVIA Wayne, United States

    **Job Overview**: · Offering Manager will lead the MedTech offering execution team in crafting an approach to build and execute on market & product requirements inclusive of analytical measures, benchmarking and proposed workflow and product (and cross-product) functionality. · T ...

  • IQVIA

    Vice President, Analytics

    5 days ago

    IQVIA Wayne, United States

    The VP, Analytics - Emerging Biopharma (EBP) will lead a consultative team responsible for business development and delivery of insightful, value-added analytical projects and programs for Emerging Biopharma clients. As a member of the EBP Leadership Team, the Vice President of A ...

  • IQVIA

    Global Strategic Sourcing Analyst

    1 week ago

    IQVIA Wayne, United States

    **Job Summary**: · The Global Strategic Sourcing (GSS) Analyst provides support and assistance in the planning, execution and management of strategic sourcing for services associated with R&D and global clinical trials. An important part of this role is to minimize regulatory, le ...

  • BAE Systems

    Program Engineering Manager

    1 week ago

    BAE Systems Wayne, United States

    You don't see it, but it's there. Our employees work on the world's most advanced electronics - from saving emissions in the City of Lights to powering the Mars Rover to protecting the F35 fighter jet. At Electronic Systems, you'll be among the brightest minds, working on the aer ...

  • North Shore Executives

    Csr - Customer Service Representative

    1 week ago

    North Shore Executives Wayne, United States

    **North Shore Executives is looking to fill a full time Customer Service Reps (CSR). We are looking for motivated and ambitious professionals that want to work a full time schedule.** · Our Customer Service Reps (CSR) are responsible for: · - Maintaining client accounts · - Custo ...

  • At Home

    Store Manager

    7 hours ago

    At Home Wayne, United States

    $50,000-62,000/yearIn the At Home structure, the role of Store Manager is synonymous with that of Assistant Store Manager (ASM). Positioned above the Store Manager is the Store Director (SD), who assumes full accountability for the entirety of store operationsThe Store Manager po ...

  • USLI

    Information Security Analyst

    1 week ago

    USLI Wayne, United States

    Log analysis and triage: Review of security events to determine action items and prioritization thereof. · - Audit and compliance: Produce documentation in support of Company audit and compliance requirements. · - Validation and remediation: Review reports such as penetration tes ...

  • IQVIA

    Supplier Services Analyst

    2 days ago

    IQVIA Wayne, United States

    Join the Supplier Services Department and help us execute the data acquisition strategy with our data supplier partners. **The Supplier Service organization** is responsible for ensuring access to** RX and sales data **to support our **retailers and wholesalers** as it relates to ...

  • Anthology of King of Prussia (Valley Forge)

    Dishwasher Part Time

    6 days ago

    Anthology of King of Prussia (Valley Forge) Wayne, United States Part time

    **Continue your life story with us** At Anthology Senior Living, we exist to make remarkable impacts on the lives we touch. Every resident and employee have a unique story, and by celebrating the individual, we create a stronger community fueled by the power of connection. · **Di ...

  • Glaminator Beauty Bar

    Front Desk Receptionist

    1 week ago

    Glaminator Beauty Bar Wayne, United States

    We are looking for a Full Time Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. · To be successful as a Receptionist, you should have a ...

  • Di Bruno Bros

    Di Bruno

    1 week ago

    Di Bruno Bros Wayne, United States

    **Job Title: Server** · **Department: Operations** · **Reports To: Store Manager** · For over 80 years Di Bruno Bros. has offered nothing but the highest quality products, made with integrity and infused with the story of the people who made them. It's a story of discovery, of tw ...

  • Superior Plus Propane

    Logistics Specialist

    4 days ago

    Superior Plus Propane Wayne, United States

    Superior Plus Propane has a career opportunity for a Logistics Specialist who would become responsible for the efficient distribution of liquid products within the Virginia region. This includes routing and supporting delivery drivers, maintaining systems data, maintaining effect ...

  • Target

    Seasonal: 4am Inbound

    3 days ago

    Target Wayne, United States

    Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour · **ALL ABOUT TARGET** · Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. · **ALL ABOUT S ...

  • Marriott International, Inc

    Operations Manager

    1 week ago

    Marriott International, Inc Wayne, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Philadelphia Valley Forge/King of Prussia, 1100 Drummers Lane, Wayne, Pennsylvania, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **P ...

  • IQVIA

    Offering Manager, Strategic Expansion

    4 days ago

    IQVIA Wayne, United States

    **Job Overview** · Responsible for shaping business strategy for the MedTech offering, develop offering expansion plans while working with the leadership team, research and analyze data, and align leadership and business goals to achieve IQVIA's objectives towards developing MedT ...