Phillip Page

Experienced and safety-conscious semi-truck driver with a strong work ethic and a commitment to delivering cargo on time and in excellent condition. Skilled in performing vehicle inspections, adhering to DOT regulations, and managing paperwork. Able to work independently or as part of a team to meet tight deadlines and exceed expectations.

EXPERIENCE:

Ryan Transportation (PFL)

OTR Semi-Truck Driver, Sep 2022 – Feb 2023

• Served as a solo driver. 
• Operated a 53-foot dry van trailer to haul general freight across Michigan and neighboring states.
• Adhered to DOT guidelines and regulations by performing pre-trip and post-trip inspections on the semi-truck.
• Followed safety procedures while driving the semi-truck to ensure safe transportation of cargo.
• Maintained an accurate driving logbook and complete paperwork for loads.
• Communicated with dispatch and customers to ensure on-time delivery of shipments.
• Troubleshooted and resolved minor mechanical issues with the truck and trailer while on the road.

KSN Express
OTR Semi Truck Driver, May 2022 – August 2022

• Served as a team and solo driver. 
• Hauled general freight across the country, utilizing a 53-foot dry van trailer.
• Performed pre-trip and post-trip inspections on the semi-truck to ensure compliance with DOT regulations.
• Followed safety procedures when driving the semi-truck to prevent accidents and ensure the safety of cargo and other motorists.
• Maintained an accurate and up-to-date driving log book.
• Managed paperwork for loads, including bills of lading and delivery receipts.

Empire Technology
Founder and Chief Executive Officer, Nov 2015 – Present

• Led a team of developers in the creation of mobile applications, websites, and other software programs.
• Provided consultation to clients on how to build a technical company.
• Instituted strategic plans to create an independently operating business.
• Managed company resources and maintained accurate record-keeping of assets to ensure accurate inventory.
• Promoted the enterprise to potential stakeholders.

Bank of America
Claims Analyst, May 2020 – Jan 2021

• Reviewed and resolved fraud claims submitted by customers, using multiple systems and tools to research, analyze, verify, and settle claims.
• Provided exceptional customer service by resolving/escalating problems, initiating outbound calls to gather client information, and debiting/crediting accounts on an ad-hoc basis.
• Maintained operational and financial controls for all cases, ensuring compliance with industry and internal regulations and procedures.
• Maintained the integrity of the department's case management system.

Bank of America
Senior Fraud Analyst Back Office, Credit Card Detection, Feb 2018 – May 2020

• Analyzed credit card accounts for fraudulent transactions and reviewed credit accounts for fraudulent credit card applications.
• Made outbound calls to credit card customers to confirm transactions on their accounts.
• Processed fraud claims for credit card customers and managed risk by attention to detail.
• Determined if customers needed to file a dispute or fraud claim.
• Provided account services for credit card accounts.

Bank of America
Senior Customer Service Specialist, Nov 2016 – Feb 2018

• Resolved customer inquiries about credit cards, including finance charge calculations and payment allocation.
• Submitted payments and researched payment inquiries.
• Redeemed and researched mileage/rewards points inquiries.
• De-escalated and resolved difficult customer situations.
• Managed risk by attention to detail.
• Determined if customers needed to file a dispute or fraud claim.
• Assisted with online banking inquiries and educated customers about convenient self-service options.

Glendale Community College
Unity Maintenance Technician, Jun 2012 – Jun 2016

• Acted as a liaison between different departments to ensure communication and accuracy.
• Tracked inventory and consulted with administration/faculty to accommodate their needs.
• Conducted warehouse duties such as ensuring order accuracy, ordering and replenishing stock, and managing emails.
• Operated forklifts and utilized pallet. 

EDUCATION:

START CDL SCHOOL  (Philadelphia, PA) 

Class A CDL Certification - March, 2022

Northwood University (Midland, MI) 

Bachelor of Business Administration, Dec 2011

(Minor in Entertainment & Sports Promotional Management)