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    Resident Services Manager - Louisville, United States - LDG Development

    LDG Development
    LDG Development Louisville, United States

    4 days ago

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    Description

    Job Description

    Job DescriptionPOSITION SUMMARY

    The Resident Services Manager will work in coordination with the Asset Management team to assess residents' needs. He/She must develop and identify strategic programming that meets resident needs, makes information available to residents, and provides linkages to needed services for residents living in an LDG's communities that reflect the organization's belief that "everyone deserves a quality place to live" and help to improve their overall quality of life.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Develop a comprehensive understanding of the needs of residents and the onsite property management team that will be used to develop programs and initiatives that reflect the necessities of both stakeholders.
    • Develop strategies to link residents with needed services and aid in helping residents overcome barriers that might impede wider access.
    • Establish and maintain partnerships with relevant organizations and individuals that can provide on-site services to residents.
    • Participate in the development of pilot programs to test new models of service.
    • Assist in the development and implementation of specified programming at assigned properties.
    • Oversee and serve as a liaison to outside vendors regarding residents at designated properties.
    • Conduct research and identify best practices that can be integrated into this corporate-wide initiative.
    • Track program participation data in real-time.
    • Direct training and provide guidance to internal and external teams on the needs of residents as well as the services and amenities to help support improved outcomes, evaluating the effectiveness of the education programs provided.
    • Research alternative education programs based on resident needs.
    • Develop and maintain program budgets.
    • Participate in relevant local, regional, state and/or national organizations as assigned.

    RELATED JOB COMPETENCIES

    Communication - Clearly conveying information and ideas verbally or written.

    Continuous Improvement – Originating action to improve existing processes, generate ideas, and implement solutions.

    MINIMUM QUALIFICATIONS

    • Bachelor's degree in Social Services or Education preferred but not required.
    • Relevant 1-3 years of experience as a Social Worker.
    • Exceptional organizational skills.
    • Ability to work independently and prioritize work.
    • Ability to utilize resources effectively.
    • Excellent communication skills (writing and speaking), strong problem-solving and organizational skills.
    • Critical Thinking and problem-solving skills.
    • Self-directed and takes initiative.
    • Ability to travel up to 25%
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