Jobs
>
Louisville

    Client Service Manager - Louisville, United States - ADP

    Default job background
    Description

    **Client Service Manager II-172613**

    Req Number:

    Category: Client Service

    Posted Date: January 20, 2022

    Work Location(s): Louisville , KY , US **ADP is hiring a Key Account Executive.** The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues.

    **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

    We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.**

    **RESPONSIBILITIES:**

    Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.

    Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client.

    Participates on task force or project teams that focus on strengthening client relationships.

    Designs and executes improvements for process and procedures so that established goals are met.

    Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products.

    Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution.

    Communication: Actively and consistently communicates with clients and internal teams.

    Also, provides continuous inter and intra departmental communications to enhance the markets effectiveness in dealing with critical client issues.

    Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.

    Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.

    Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.

    Performs other related duties as assigned.

    **QUALIFICATIONS REQUIRED:**

    Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment.

    Within years of experience, must possess at least 5 years of successful business leadership experience.

    Progressive management experience in consulting or large corporate environment.

    Experience or familiarity in the Retirement Services industry a must.

    Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations.

    Bachelors Degree or its equivalent in education and experience

    **PREFERRED QUALIFICATIONS**: Preference will be given to candidates who have the following:

    Strong understanding of the 401(k) product and industry. ASPPA QKA, QPA, or CPC credential preferred, but not required.

    Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.

    Strategic Thinking demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADPs products and service.

    Communication-able to interact with all levels in an organization including plan participants, managers and executives. Ability to act as the liaison between clients and ADP Retirement Services.

    Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution. Must possess strong financial and business acumen and savvy.

    Understands and is able to explain client pricing and profitability.

    Responds to internal and external requests for financial, client service, and other reporting requirements.

    Is able to manage multiple priorities and deliver high-caliber results.

    Demonstrated ability to lead others through tough situations.

    Ability to work under pressure with tight time frames.

    Excellent verbal and written communication skills, including presentation skills.

    Must possess an executive presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients

    Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration.

    **Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.**

    **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values.

    We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

    Learn more about d



  • Public Storage Louisville, KY, United States Full time

    Company Description · Public Storage is the self-storage industry leader and we are Hiring Now · Earn $15.00 Per Hour · Our Benefits · Total Rewards package available to our team: · We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5 ...

  • Tire Discounters

    Service Manager

    6 hours ago


    Tire Discounters Louisville, United States

    ** Service Manager** · **Job Category****:** Management **Requisition Number****:** SERVI008230 Showing 1 location **Job Details** · **Description** · **General Description:** · At Tire Discounters, we pride ourselves on doing the right thing, delivering excellent car care, a ...

  • Engineered Transportation International

    Service Manager

    1 week ago


    Engineered Transportation International Louisville, United States

    ** Service Manager - Heil Tank Services** · **Job Category****:** Service **Requisition Number****:** BRANC01894 Showing 1 location **Job Details** · **Description** · **Service Manager** · **AT POLAR, WE REPAIR TANK TRAILERS AND SELL TANK TRAILER PARTS** · **The Service Man ...

  • FleetPride

    Service Manager

    4 weeks ago


    FleetPride Louisville, United States

    FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business Partner with the best in the heavy-duty industry and apply today · JOB TITLE · Service Manager · DEPARTMENT · Service · ...

  • Emcortmi

    Service Manager

    6 hours ago


    Emcortmi Louisville, United States

    ** Service Manager - Louisville, KY** · **Job Category****:** Operations Services **Requisition Number****:** SERVI018914 Showing 1 location **Job Details** · **Description** · DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the worlds leading pro ...

  • Rollins

    Service Manager

    6 hours ago


    Rollins Louisville, United States

    ** Service Manager** · **Job Category****:** Operations Leadership **Requisition Number****:** SERVI024901 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work and play.** · Our **Service Managers** ar ...


  • Infinity Systems Watterson Park, United States

    MORE TIME FOR YOUR CUSTOMERS · It's high time for Home Instead. · CARE SERVICE MANAGEMENT (M/F/D) · MORE THAN JUST A CARE SERVICE - DIVERSE TASKS · Home Instead continues to grow. · ...


  • Seven Counties Services, Inc. Louisville, United States Full time

    Job Description: · ESSENTIAL JOB FUNCTIONS · 1. Conducts and documents comprehensive assessment of client and/or client's needs. · 2. Participates in development of client's service plan, consistent with assessment. · 3. Arranges for delivery of needed services, as identified in ...


  • ADP Louisville, United States Not Specified

    ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating wi ...


  • ResMed Louisville, United States Full time

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to h ...


  • Burlington Coat Factory Louisville, United States

    Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provides guidance to the Customer Service Supervi Service Manager, Operations, ...


  • Burlington Coat Factory Corporation Louisville, United States

    LOCATION 9070 Dixie Highway Louisville KY US 40258 · Overview · Are you a proven leader with a strong drive to succeed? · Do you work well in a process-driven environment where organization and efficiency are critical to success? · Are you an expert multitasker who would thrive i ...


  • Burlington Louisville, United States

    **LOCATION** 9070 Dixie Highway Louisville KY US 40258 · **Overview** · Are you a proven leader with a strong drive to succeed? · Do you work well in a process-driven environment where organization and efficiency are critical to success? · Are you an expert multitasker who wo ...


  • Omni Hotels Louisville, United States

    The Omni Louisville Hotel is seeking a Convention Services Manager to join their team The Convention Services Manager prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level ser Manager, Service, Forecasting, ...


  • AAMCO Transmissions and Total Car Care Louisville, United States

    Job Description · Job DescriptionWe are looking for an Assistant Service Manager whom is a high-energy professional. The ideal candidate is one who will not only lead by example, but is also a team player. We are looking for someone who can take on many different roles while mana ...


  • BIG O TIRES - POWERS INC Louisville, United States

    Job Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Competitive salary · Employee discounts · Opportunity for advancement · Paid time off · Training & development · At Big O Tires, we strive to be the preferred tire and auto service retailer in every c ...


  • Harding Shymanski Louisville, United States

    Job Description · Job DescriptionEstablished in 1975, Harding Shymanski & Company, P.S.C. ) has offices in Evansville, Indiana and Louisville, Kentucky. Our core values of honesty and integrity, empowerment, leadership, harmony, quality and teamwork are reflected in the outstandi ...


  • Petro Towery, Inc. Louisville, United States

    Job Description · Job DescriptionPETROLEUM REGIONAL FIELD SERVICE MANAGER · Petro Towery is looking for a customer oriented person to manage our field services team in Louisville, KY · Starting wage based on field knowledge and service management experience · If you are looking f ...


  • Eckerd Connects Louisville, United States

    Job Description · Job DescriptionWorking with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in ...


  • The Fresh Market Louisville, United States

    The Fresh Market & You:: · New Store Coming Soon to Louisville, KY · Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. · Our added benefits for joining The Fresh ...