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Service Manager
2 weeks ago
Trek Bicycle Corp Olympia, United StatesA bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encour ...
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Manager Support Services
2 weeks ago
Providence Health & Service Olympia, United StatesJob Description · Manages the patient support services for Centralized Clinical Support Services Department (call center, referrals, Med PA, and HIM). Implements and manages all aspects of the centralized clinical support services. Helps create and implement the strategic initia ...
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Manager Support Services
2 weeks ago
Providence Health & Service Olympia, United StatesManages the patient support services for Centralized Clinical Support Services Department (call center, referrals, Med PA, and HIM). Implements and manages all aspects of the centralized clinical support services. Helps create and implement the strat Support, Manager, Scheduling, ...
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Service Manager
2 weeks ago
Bass Pro Shops Lacey, United StatesThe Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, Service Manager, Manager, Boa ...
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Service Manager
4 weeks ago
Bass Pro Inc Lacey, United StatesPay Range: $67, $79,000.00 · POSITION SUMMARY: · The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include invent ...
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food services retail manager
4 weeks ago
GW Hospital Olympia, United States Full timeRECRUITING ALERT: · We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. · ALERT: · We are aware of a scam whereby imposters are posing as Recruite ...
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State of Washington Olympia, United StatesDSHS ALTSA Director, Management Service Division · The Department of Social and Health Services (DSHS), seeks a forward-thinking leader to step into the role of Director. Directly reporting to the Assistant Secretary of the Aging and Long-Term Services Administration (ALTSA), th ...
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DSHS BHA Food Service Manager 3
2 weeks ago
State of Washington Olympia, United StatesDSHS BHA Food Service Manager 3 · Operations Manager for the Special Commitment Center (SCC) main kitchen food operations on McNeil Island. Join us today and help us on our mission to Transform Lives · Some of what you'll do: · * Manages and coordinates the SCC main kitchen food ...
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Snowflake Computing Olympia, United States**Services Practice Manager, Retail, CPG, Manufacturing** · Location · Remote Seattle, Washington, USA · Category · Professional Services · REQ4672 · JOB DESCRIPTION · There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built ...
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American Airlines Olympia, United States****Intro**** · * American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in th ...
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Account Manager, Waste Water Services Organics
3 weeks ago
wm Olympia, United States Paid WorkAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · I. Job Summary · Responsible for pro ...
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Service Desk Service Delivery Manager
4 weeks ago
Trex Company Olympia, United States**Service Desk Service Delivery Manager** · at T-Rex Solutions · Washington, DC · The Department of Commerce OCIOs Office provides complete IT solutions to customers by leveraging industry-leading infrastructure and advanced technology service solutions to maintain and improve ...
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Administrative Services Manager
3 weeks ago
State of Washington Olympia, United StatesThe Public Employment Relations Commission (PERC) is recruiting for an administrative services manager. This is a Washington Management Service (WMS) position and is open to current permanent PERC employees only. Salary Range: $90,000 - $122,844 annu Manager, Administrative, Inte ...
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Services Sales Manager
4 weeks ago
Snowflake Computing Olympia, United States**Services Sales Manager** · Location · Remote, Washington, USA · Category · Professional Services · REQ4662 · JOB DESCRIPTION · There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, afford ...
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Client Service Manager
4 weeks ago
Brown and Caldwell Olympia, United States** Client Service Manager** · **Job Category****:** Client Services · **Requisition Number****:** CLIEN002808 · Showing 1 location · **Job Details** · **Description** · Brown and Caldwell (BC) has an opportunity for an experienced Project Manager / Client Service Manager with ...
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Analytical Service Manager
4 weeks ago
Advanced Technologies and Laboratories International Olympia, United StatesDetails: · Advanced Technologies and Laboratories International, Inc. (ATL) has partnered with Navarro Research and Engineering, inc. to form Hanford Laboratories and Management Integration (HLMI). We are seeking applicants for Analytical Services Manager at the 222-S Laboratory ...
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Client Service Manager
4 weeks ago
BluePearl Olympia, United States**Client Service Manager** · Kirkland Washington **Description** · **Take the next step in your career and join the BluePearl · Specialty + Emergency Pet Hospital · f amily as a · Client Service Manager** · * Do you have excellent time management, · follow through · If you an ...
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Event Services Manager
3 weeks ago
Mayflower Inn & Spa Olympia, United StatesLocated in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours' drive from New York City, it is renowned as one of northeast America's most distingui ...
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State of Washington Olympia, United StatesThe Adult Protective Services Division (APS)within the Aging and Long-Term Support Administration (ALTSA) has an exciting opportunity for a Program Manager. APS's mission is to is to protect Vulnerable Adults from abuse, neglect, self-neglect, abandonment, and exploitation. Come ...
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Zscaler Olympia, United States**Technical Account Manager** · * Washington, DC, USA · * Employees can work remotely · * Full-time · * Department: Customer Services · **Company Description** · Zscaler enables the worlds leading organizations to securely transform their networks and applications for a mobile an ...
Technical Service Manager - Olympia, United States - Allstream, Inc.
Description
Technical Service Manager
Job Category*:
Requisition Number*:
Job Details
Description
Position Summary
The TSM is the dedicated customer liaison within the Service Assurance Center for their assigned accounts. They establish relationships with key customer contacts and provide a white glove experience. The TSM is the go-to person for the customer or Acct Consultants for escalations. They drive, and deliver operations reviews, scorecards, and service improvement plans engaging all necessary resources. This is a key customer-facing role supporting Allstreams largest strategic accounts which may require work outside normal business hours.
Primary Duties
Listens to and acknowledges a customers sense of urgency regarding service interruptions.
Manages the repair activity through the trouble ticket lifecycle assuring timely communications & minimal MTTR.
Remains actively engaged in critical issues assuring timely resolution to reduce confusion and escalations.
Create & audit trouble ticket and MTTR reports for customers and other Allstream employees.
Create and present Client Business Reviews of Allstream performance. (Possible travel to customer site.)
Identify concerning trends or chronic troubles & recommend solutions.
Write and provide Reason for Outages (RFOs).
Review & update records for notices for alarms, trouble tickets and maintenance events.
Maintains knowledge of service level agreements and contractual commitments on all products and services.
Other duties
Assist with inquiries on scheduled maintenance events.
Engage engineering or other departments as needed to address customer technical concerns.
Works with & sometime leads special projects with Account Consultants, Account Executives, and others.
Participates and leads conference calls.
Stay abreast of all current Service Assurance policies and procedures
Achieves and maintains on-going technical and product proficiency
Stays abreast of the clients business objectives, pain points, key sites, network architecture, services, and SLAs.
Assures support documents are current in the customer virtual binders.
Assists in the creation and management of Disaster Recovery plans or other special customer handling needs.
Essential Requirements
5 years telecommunications and/or technical support experience
Associates degree in a technical discipline or equivalent education, training and/or experience.
Solid working knowledge of telecommunications technologies including voice prem and cloud-based systems, Internet, long distance, local, toll free, TDM, IP, VoIP, DSO, DSL, T1, routing, & Ethernet technologies.
Superior verbal and written customer service skills sufficient to diplomatically defuse intense situations, negotiate resolutions and enlist support and assistance from others.
Requires the ability to meet inflexible deadlines sometimes requiring work after hours.Has the drive and diplomacy to overcome obstacles to assure we meet customer commitments.
Ability to work independently and effectively prioritize occasional conflicting objectives.
Demonstrated excellent computer skills including Excel, MS Word, and PowerPoint.
Preferred Knowledge/Skills/Experience:
Bilingualism (French and English)
5-10 years experience in a customer-facing technical support center
Familiarity with Allstreams products and network including ICC, Service Now & Salesforce.
Bachelors Degree in a technical field (i.e. Computer Science or Electrical Engineering) preferred.
Proactively participates in technical or business training opportunities within or outside of Allstream.
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR c)#J-18808-Ljbffr