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    Client Service Manager - Olympia, United States - BluePearl

    BluePearl
    BluePearl Olympia, United States

    3 weeks ago

    Default job background
    Description

    Client Service Manager
    Kirkland Washington
    Description
    **Take the next step in your career and join the BluePearl

    Specialty + Emergency Pet Hospital

    f amily as a

    Client Service Manager*** Do you have excellent time management,

    follow through
    If you answered "yes" to these questions, we want to hear from you.
    Seattle Veterinary Specialists, a BluePearl Partner in Kirkland, WA,

    has an immediate need for a confident, caring, and results-driven

    Client Service Manager

    to join our team.

    The Client Services Manager plays a vital role

    on

    our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager.
    **As a

    Client Service


    Manager:
    *
    • You will


    Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.


    • You will
    partner

    with the


    Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.


    • You
    will be an integral member of the management team and the link between the client, the

    patient

    and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.

    • You will
    actively

    participates


    as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.


    • You will
    partner with your recruiter for new

    hire selection or internal transfer to fill open client service positions.


    Experience Preferred:

    • Education:
    Associate degree or equivalent in a related field preferred .

    • Experience
      : 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.
    **Why

    BluePearl*** Our passion is pets. We offer

    Trupanion

    pet insurance and discounts to our associates for pet treatments, procedures, and food.

    • We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
    • In order to
    transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own

    BluePearl

    University for training, and our clinicians have access to over 2,000 medical journals.


    • We value your health and well-being as an associate by providing you with the following:
    • Health, dental, vision, and life insurance options.
    • Paid paternity leave
    as well as employer provided short-term and long-term disability.

    • Flexible work schedules.
    • Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
    • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
    • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
    *BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity

    employer


    and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

    If you need assistance or

    an accommodation

    during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized

    as a result of

    such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

    #J-18808-Ljbffr
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